Email Opening
Title

Client Service Representative - Norristown 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Description

Responsible for all aspects of quality client service. Responds to client inquiries and concerns and assists client with timely resolution of problems. Ensures that the client receives full value from the Major Markets product. Proactively ensures ongoing client satisfaction and high client retention.

  • Responds to client phone calls in a timely manner and resolves client questions and issues, including payroll and tax-related matters, "How-To" product inquires, system issues, and first-level support of client input and/or output transmission issues in order to provide professional and personalized customer service.
  • Ensures that client obtains full value from Major Markets products by providing client training over the phone and by periodically explaining additional reports and product features and their benefits.
  • Ensures ongoing client satisfaction and high client retention by participating in designated client calling and other retention-oriented programs.
  • Maintains knowledge of changes in Major Market system and software, trends in the PC industry, and changes in wage and tax law to provide informed guidance to the client.
  • Establishes and maintains a positive working relationship with clients, agencies, and coworkers to promote Paychex' quality service image.
  • Participates in conducting in-house client training sessions in order to enhance client relationships and to broaden employee knowledge and skill set.
 
Position Requirements
  • High School diploma
  • A minimum of 3 years' experience in a technically-oriented customer service organization
  • Consideration may be given to a candidate with a degree in lieu of experience
 
Category Customer Service/Operations  
Location US, May reside in any Paychex location  
Full-Time/Part-Time Full-Time  
Req Number CUS-14-02137  
Open Date 12/26/2014  
Hiring Manager(s) Michael Adams, Michael Spina  

This position is currently not accepting applications.

To search for an open position, please go to http://AdvancePartners.appone.com



WE ALSO RECOMMEND

Other Jobs Within Same Category
-- None found --



Other Jobs Within 60 Miles
-- None found --