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Customer Service Representative - Advance Partners - Work from home - ACT NOW to earn a $2000 bonus! 


Advance Partners is an entrepreneurial and rapidly growing specialty finance and business services company. Advance provides payroll funding, working capital, back office support and a variety of strategic services to independent staffing firms. Founded in 1998, and based in Cleveland, Ohio, we provide roughly $2 billion in annual financing to over 350 entrepreneurial staffing firms of all sizes. Our mission is to help staffing firms grow. In 2015, Advance Partners was acquired by Paychex, Inc. (NASDAQ: PAYX) a leading provider of integrated human capital management solutions for payroll, HR, retirement, and insurance services. Advance Partners is now a wholly owned subsidiary of Paychex, Inc. For more information about Advance Partners visit

Please note: The person who fills this role may work from home or work from the local office in Highland Hills Ohio. The shift is Monday - Friday approx. 8:30 am - 5:00 pm  or 9:00 am - 5:30 pm ET with overtime as needed. 

This position provides back office support to client base. This includes, but is not limited to, payroll and billing processes.

  • Verifies all data has been entered in order to process client payroll and billing timely and accurately
  • Timely and professional response to customers enquiries.
  • New customer set up and data entry.
  • Accurate maintenance of all customer databases. This includes client payroll data and billing data.
  • Updates customer folders with changes to reflect current week's payroll and billing instructions.
  • Processes credits/rebills.
  • Assists clients in developing effective processes for reporting their payroll and billing information accurately and timely as needed.
  • Provides repeat training or answer lower level technical questions regarding software usage of payroll and billing platform.
  • Timely transmission of accounting and payments reports such as wires, ACH, and A/R credits/debits.
  • Promptly notify management of problem areas.
Position Requirements
  • Bachelor's Degree in Accounting or related field - Preferred
  • Comparable Work Experience.
  • Previous experience in payroll processing.

Compensation range for this role for U.S. Colorado Residents:

Range minimum: $ 16/hr + bonus

Range maximum: $ 20/hr + bonus

Benefits offered to employees include: Medical, Dental, Vision, Paid Family Leave, Life Insurance, 401(k) Retirement, Employee Stock Purchase Plan, Holidays, Vacation and Sick days. You will also have access to Tuition Reimbursement and our award winning and best in class Employee Well-being and Training programs.


Category Customer Service/Operations  
Location(s) OH, Highland Hills, Highland Hills Office, AZ, Phoenix, Phoenix Office, CO, Denver, Denver Office, FL, St Petersburg, St Pete Office, IN, Indianapolis, Indianapolis Office, LA, Baton Rouge, Baton Rouge Office, ME, Auburn, Auburn Office, NC, High Point, Greensboro Office, NM, Albuquerque, Albuquerque Service Center, NY, Rochester, Rochester 180 Kenneth Drive Office, OH, Franklin, Middletown Office, PA, Allentown, Lehigh Valley Office, TN, Nashville, Nashville Office  
Full-Time/Part-Time Full-Time  
Req Number CUS-21-04476  
Open Date 12/21/2021  
Hiring Manager(s) Stephanie Rizzardi  

This position is currently accepting applications.

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