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Customer Service Associate-Copy&Digital Print Operator 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Req Number FIE-14-02110  
Category Field Service Operations  
Exempt/Non-Exempt Non-Exempt  
Country US 

Schedule / Hours 1st shift: 8:30 AM - 5:00 PM
37.5 hours per week 

Description

Novitex Enterprise Solutions delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction.

Summary of Position: The Customer Service Associate will be based in Palo Alto, CA. The right candidate will be an integral part of our talented team, supporting our continued growth.

Responsibilities:

  • Perform various Mail Center activities (reprographics, sorting, metering, folding, inserting, delivery, pickup, etc.)
  • Serve as a carrier delivering packages to different locations
  • Lift heavy boxes, files or paper when needed
  • Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
  • Demonstrate flexibility in satisfying customer demands in a high volume, production environment
  • Consistently adhere to business procedure guidelines
  • Adhere to all safety procedures
  • Take direction from supervisor or site manager
  • Maintain all logs and reporting documentation; attention to detail
  • Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc)
  • Operating mailing, copy or scanning equipment
  • Shipping & Receiving
  • Handle time-sensitive material like confidential, urgent packages
  • Perform other tasks as assigned
  • Scanning incoming mail to recipients
  • Perform file purges and pulls
  • Create files and ship files
  • Provide backfill when needed
  • Enter information daily into spreadsheets
  • Identify charges and match them to billing
  • Sort and deliver mail, small packages
 
Position Requirements

Minimum Requirements:

  • Minimum of 6 months customer service related experience required
  • High school diploma or equivalent (GED) required
  • Reprographics Experience is required
  • Valid Driver's License and good driving record required

Preferred Qualifications:

  • Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)
  • Experience running mail posting equipment a plus
  • Excellent communication skills both verbal and written
  • Lifting up to 50 lbs with or without accommodations
  • Willingness and availability to work additional hours if assigned
  • Willingness to submit to a pre-employment drug screening, criminal background check and MVR
  • Ability to effectively work individually or in a team environment
  • Competency in performing multiple functional tasks
  • Ability to meet employer's attendance policy
 
About the Organization Novitex Enterprise Solutions delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.

Novitex is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, Minorities, Individuals with Disabilities and Veterans are encouraged to apply. Novitex does not discriminate against any employee or applicant for employment because of race, color, religion, national origin, citizenship, gender, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Novitex complies with the laws and regulations set forth in this poster. http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Applicants may request reasonable accommodation to participate in the hiring process. If you require accommodation or assistance, please contact us at 1-855-865-0286.

Employees and Applicants who reside in Canada should note that Novitex may transfer your personal information to our parent company in the US and our data processors in the US and other jurisdictions. Your personal information may be accessed by the courts, law enforcement agencies and national security authorities in these countries, if necessary.  

This position is currently not accepting applications.

To search for an open position, please go to http://Novitex.appone.com



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