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Title

Mail Customer Service Associate 2 - Part Time 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Req Number FIE-14-02043  
Category Field Service Operations  
Exempt/Non-Exempt Non-Exempt  
Country US 

Schedule / Hours 1st shift: 8:00 AM - 2:00 PM 30 hours per week 

Description

Novitex Enterprise Solutions delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction.

Summary of Position: The Customer Service Associate will be based in Virgina Beach, VA. The right candidate will be an integral part of our talented team, supporting our continued growth.

Responsibilities:

  • Drive and deliver mail from USPS
  • Process internal and external mail
  • Lift heavy boxes, files or paper when needed
  • Operate mail equipment and inserters
  • Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
  • Demonstrate flexibility in satisfying customer demands in a high volume, production environment
  • Consistently adhere to business procedure guidelines
  • Adhere to all safety procedures
  • Take direction from supervisor or site manager
  • Maintain all logs and reporting documentation; attention to detail
  • Participate in cross-training and perform other duties as assigned 
  • Handling time-sensitive material 
  • Perform file purges and pulls
  • Create files and ship files
  • Provide backfill when needed
  • Enter information daily into spreadsheets
  • Perform other tasks as assigned
 
Position Requirements

Minimum Requirements:

  • Minimum of 6 months customer service related experience required
  • High school diploma or equivalent (GED) required
  • Valid Driver's License and good driving record required
  • Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)
  • Precision with number strings, patterns, and data entry 
  • Excellent communication skills both verbal and written
  • Must be able to push carts of mail and lift and carry trays weighing up to 30lbs
  • Willingness and flexibility to work additional hours if assigned
  • Willingness to submit to a pre-employment drug screening, criminal background check and MVR check
  • Ability to effectively work individually or in a team environment
  • Ability to meet employer's attendance policy
 
About the Organization Novitex Enterprise Solutions delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.

Novitex is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, Minorities, Individuals with Disabilities and Veterans are encouraged to apply. Novitex does not discriminate against any employee or applicant for employment because of race, color, religion, national origin, citizenship, gender, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Novitex complies with the laws and regulations set forth in this poster. http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Applicants may request reasonable accommodation to participate in the hiring process. If you require accommodation or assistance, please contact us at 1-855-865-0286.

Employees and Applicants who reside in Canada should note that Novitex may transfer your personal information to our parent company in the US and our data processors in the US and other jurisdictions. Your personal information may be accessed by the courts, law enforcement agencies and national security authorities in these countries, if necessary.  

This position is currently not accepting applications.

To search for an open position, please go to http://Novitex.appone.com



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