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Title

Service Delivery Manager I 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Req Number MAN-14-00085  
Category Management  
Exempt/Non-Exempt Exempt  
Country US 

Schedule / Hours 8:00- 5:00, 40 hours a week 

Description

Summary of Position:

The Service Delivery Manager I will be located in Armonk, NY.  The right candidate will be an integral part of our talented team, supporting our continued growth. The Service Delivery Manager is responsible for all aspects of operating day-to-day services at a small client site (Mail Operations, Reprographics/Copy center, /Hospitality and Reception) and supporting the on-site non-exempt Novitex Team.  In order to achieve these objectives, the Site Manager will be expected to maintain a high level of client contact and customer satisfaction (SLA attainment) and develop site personnel to meet or exceed customer and Novitex objectives.


Responsibilities:
 

  • Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates.
  • Administrative - Performs administrative tasks, provides volumes/billing inputs to one-up Manager, and other assigned duties in a timely manner. Ensures adherence to company policies and guidelines, safety & security procedures.
  • Quality/Workflow compliance - demonstrate commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations.  Ensure service levels are clearly communicated, understood, and performed by on-site staff.
  • Coaching & counseling - create a positive atmosphere of professionalism and support.  Provide honest and timely verbal and written feedback to employees; address performance issues with directness and sensitivity with guidance from manager and human resources.
  • Personnel Management - Performs all functions in HR Access to include time and payroll authorization, training approval and vacation approval.  Duties also include hiring and termination authorization, annual reviews and merit increase actions, with approval from HR and/or one-up manager. 
  • Utilizes technology to perform tasks efficiently and demonstrates the ability to communicate effectively both orally and written.
  • Position may require Site Supervisor to perform site activities due to unanticipated volume increases, staffing coverage issues and/or special project needs requested by clients. 
  • Understands basic information on core Novitex service/solutions offerings to work effectively with Manager - Client Services in generating leads for site growth and competitive take-aways.

 

 
Position Requirements

Preferred Qualifications:

 

  • Undergraduate degree preferred  
  • Highly customer focused
  • Detail oriented
  • Excellent Communication skills both internally and externally
  • Proactive in Novitex and Swiss Re business solutions
  • Takes pride in daily work while holding team accountable
  • Financial responsibility
  • Good people skills
  • Very Organized in personal space and work space
  • Professional
  • Ability to manage multiple client sites
  • Mail, Print and Records Management Services are provided
  • Proven leadership experience required
  • Valid Driver's License and good driving record

 

 

 
About the Organization Novitex Enterprise Solutions delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.

Novitex is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, Minorities, Individuals with Disabilities and Veterans are encouraged to apply. Novitex does not discriminate against any employee or applicant for employment because of race, color, religion, national origin, citizenship, gender, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Novitex complies with the laws and regulations set forth in this poster. http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Applicants may request reasonable accommodation to participate in the hiring process. If you require accommodation or assistance, please contact us at 1-855-865-0286.

Employees and Applicants who reside in Canada should note that Novitex may transfer your personal information to our parent company in the US and our data processors in the US and other jurisdictions. Your personal information may be accessed by the courts, law enforcement agencies and national security authorities in these countries, if necessary.  

This position is currently not accepting applications.

To search for an open position, please go to http://Novitex.appone.com



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