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Customer Service Associate- Indexing Processor 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Req Number PR-JR-0364 - 09012014  
Category Field Service Operations  
Exempt/Non-Exempt Non-Exempt  
Country US 

Schedule / Hours 1st shift: 9:00 AM - 6:00 PM
40 hours per week 


Novitex Enterprise Solutions delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction.

Summary of Position: The Customer Service Associate will be based in CITY, STATE. The right candidate will be an integral part of our talented team, supporting our continued growth.


  • Assist in the day to day activities of various insurance programs
  • Work through work flow processes to include prepping, data entry and indexing policy documents
  • Work within internal databases and work flow resources- ie)*POD/Network - Databases which distribute submissions to the UA Team
  • Correctly perform Name Clearances and account setups based on the supplied information from client and company
  • Understand and apply departmental rules and guidelines
  • Bring accounts and endorsements to Baseline/Benchmark using appropriate rating tools
  • Client Service Discipline
  • Create accurate Reinsurance documents (Quotes, Binders, Certificates, Endorsements) applying established GPF/GCF procedures and guidelines
  • Problem solve any customer requests effectively and efficiently in a timely manner - Communicate with internal and external clients in a friendly and professional manner
  • Teamwork
  • Contribute to a positive, fun and disciplined environment
  • Ensure teamwork within GCF/ GPF POD/Network* and within branch, client teams and any other cross-branch, cross unit or project teams
  • Accept responsibility and accountability
  • Demonstrate a positive attitude and strong value system (e.g. integrity, trustworthiness, respect)
  • Earn respect from colleagues and clients
  • Demonstrate a strong work ethic and a sense of urgency
Position Requirements

Minimum Requirements:

  • Minimum of 1 year customer service experience required
  • High School Diploma or equivalent (GED) required
  • Minimum of 1 year processing documents; prepping, data entry, and indexing related experience required (Insurance and/or Mortgage industry highly preferred)
  • Strong computer skills; proficient experience using Microsoft Office Applications (Excel required)
  • Proficient using email environments: ie) Microsoft Outlook
  • Attention to detail is required; organizational efficiency and time management skills required
  • Excellent communication skills, both verbal and written
  • Ability to effectively work individually or in a team environment
  • Competency in performing multiple functional tasks
  • Ability to meet employer's attendance policy
  • Ability to lift and/or move items up to 55 pounds or maximum allowed by current State Law with or without accommodation
  • Standing, walking, sitting for long periods of time with or without accommodation
About the Organization Novitex Enterprise Solutions delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.

Novitex is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, Minorities, Individuals with Disabilities and Veterans are encouraged to apply. Novitex does not discriminate against any employee or applicant for employment because of race, color, religion, national origin, citizenship, gender, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Novitex complies with the laws and regulations set forth in this poster.

Applicants may request reasonable accommodation to participate in the hiring process. If you require accommodation or assistance, please contact us at 1-855-865-0286.

Employees and Applicants who reside in Canada should note that Novitex may transfer your personal information to our parent company in the US and our data processors in the US and other jurisdictions. Your personal information may be accessed by the courts, law enforcement agencies and national security authorities in these countries, if necessary.


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