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Title

Customer Service Associate 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Req Number FIE-14-01694  
Category Field Service Operations  
Exempt/Non-Exempt Non-Exempt  
Country US 

Schedule / Hours 1st shift: 40 hours per week 

Description

Novitex Enterprise Solutions delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction.

Summary of Position: The Customer Service Associate will be based in Alpharetta, GA. The right candidate will be an integral part of our talented team, supporting our continued growth.

Responsibilities include, but are not limited to:

  • Stock conference rooms with supplies, including paper and pencils
  • Coordinate with outside vendor for equipment repairs
  • General Facilities maintenance duties
  • Maintain inventory of conference room supplies
  • Reconfigure conference rooms according to standard table and chair setups upon request
  • Return room to original configuration after meetings end
  • Perform duties as assigned by management
  • Oversee work procedures; ensure that deadline are met; prioritize workload assignments
  • Coordinate any special projects or requests
  • Ensure the highest levels of customer care
  • Ensure adherences to business procedure guidelines and safety procedures 
  • Perform various mail center activities
 
Position Requirements

Minimum Requirements:

  • High school diploma or equivalent (GED) required
  • Minimum of six months customer service related experience required
  • Keyboarding and windows environment PC skills required
  • ·Excellent communication skills both verbal and written
  • ·Ability to effectively work individually or in a team environment
  • Competency in performing multiple functional tasks
  • Ability to meet employer's attendance policy
  • Lifting up to 55 pounds
  • Standing for long periods of time
  • Significant walking
  • Willingness and availability to work additional hours if assigned
  • Willingness to submit to a pre-employment drug screening and criminal background check

Preferred Qualifications:

  • Minimum of six months mail center and/or shipping receiving experience
  • Experience running mail posting equipment a plus
  • Shipping and Receiving 
 
About the Organization Novitex Enterprise Solutions delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.

Novitex is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, Minorities, Individuals with Disabilities and Veterans are encouraged to apply. Novitex does not discriminate against any employee or applicant for employment because of race, color, religion, national origin, citizenship, gender, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Novitex complies with the laws and regulations set forth in this poster. http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Applicants may request reasonable accommodation to participate in the hiring process. If you require accommodation or assistance, please contact us at 1-855-865-0286.

Employees and Applicants who reside in Canada should note that Novitex may transfer your personal information to our parent company in the US and our data processors in the US and other jurisdictions. Your personal information may be accessed by the courts, law enforcement agencies and national security authorities in these countries, if necessary.

 

This position is currently not accepting applications.

To search for an open position, please go to http://Novitex.appone.com



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