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Customer Service Technical Specialist 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Req Number FIE-14-01379  
Category Field Service Operations  
Exempt/Non-Exempt Non-Exempt  
Country US 

Schedule / Hours 1st shift: 8am to 5pm Monday - Friday
40 hours per week 


Summary of Position:

The Customer Service Technical Specialist will be based in Oakland, CA. The right candidate will be an integral part of our talented team, supporting our continued growth. 


  • Perform document image quality validation, including document type confirmation and verification of image quality and clarity
  • Identify, classify and sort documents by assigning document types within the data entry application
  • Prep documents for scanning to include; separate document by type, separate multiple page documents from single page documents, ensure all paper clips, staples and other fasteners are removed, and sort individual document types by size of the document and make copies as necessary
  • Scan/Image to include; scan documents, ensure each document is scanned, interact with scanning software to indicate when a batch is complete, perform quality assurance and review images, perform quality assurance of documents that have been flagged by the system, and complete Productivity Sheet to track project progress and provide numbers for billing purposes
  • Process mail, deliver mail, scan in/out packages and deliver mail/packages
  • Hospitality duties such as cleaning small kitchens filling and emptying dishwashers
  • Supply ordering using approved client vendors
  • Balance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnel
  • Training temporary or floating employees.
  • Handle time-sensitive information
  • Handle confidential information
  • Perform duties and special requests as assigned by manager or client.
  • Ensure operating and quality standards are met based on service objectives
  • Maintain accuracy of required reports, logs and measurements
  • Ensure the highest levels of customer care
  • Identify and refer sales-cues leading to potential add-on business
  • Ensure adherence to business guidelines, safety & security procedures
  • Support financial results by minimizing site waste and rework
  • Cross-train in other areas as required
Position Requirements


  • Minimum of 1 year of customer service related experience required
  • Experience in scanning/imaging required
  • Experience with high volume copiers required
  • Experience with File maker and ECOPY software a plus.
  • Knowledge of shipping and receiving a plus.
  • Strong computer proficiency and work experience in email and Microsoft Windows environments is required
  • Ability to communicate effectively both in verbal and written form
  • Ability to engage the customer in a positive effective manner.
  • Ability to effectively work individually or in a team environment
  • Ability to handle multiple projects simultaneously
  • Ability to adapt to change in a fast-growing production environment
  • Strong organizational and administrative skills
  • Demonstrated ability to show initiative and accept ownership of projects
  • Ability to use problem-solving skills in order to resolve client issues
  • Ability to meet employer's attendance policy
  • Ability to lift and/or move items weighing up to 50 pounds or the maximum allowed by current State Law with or without accommodations
  • Ability to sit, stand, and/or walk for long periods of time with or without accommodations
  • High School Diploma or Equivalent required
About the Organization Novitex Enterprise Solutions delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.

Novitex is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, Minorities, Individuals with Disabilities and Veterans are encouraged to apply. Novitex does not discriminate against any employee or applicant for employment because of race, color, religion, national origin, citizenship, gender, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Novitex complies with the laws and regulations set forth in this poster.

Applicants may request reasonable accommodation to participate in the hiring process. If you require accommodation or assistance, please contact us at 1-855-865-0286.

Employees and Applicants who reside in Canada should note that Novitex may transfer your personal information to our parent company in the US and our data processors in the US and other jurisdictions. Your personal information may be accessed by the courts, law enforcement agencies and national security authorities in these countries, if necessary.


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