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Customer Service Associate 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Req Number FIE-14-01373  
Category Field Services - Hourly  
City, State/Province  
Exempt/Non-Exempt Non-Exempt  
Country US 

Schedule / Hours 1st shift: 8:00 am ' 5:00 pm
37.5 hours per week 


Summary of Position: The Customer Service Associate will be based in Trumbull, CT. The right candidate will be an integral part of our talented team, supporting our continued growth.

Responsibilities include but, are not limited to: production reprographics, print services, mail sorting, mail delivery, meter outgoing USPS mail, loading dock and S&R duties, conference room set-up, as well as assisting with receptionist coverage when required.

  • We are looking for team players who are proactive and are willing to do “whatever it takes” to get the job done
  • Ideal candidate has a “can do” attitude
  • Take direction from supervisor, site manager, and client
  • Lift large bundles of mail, and overnight packages
  • Pick-up and deliver mail, parcels, and other items to customers within established timeframes and service standards
  • Operate postage meter and package delivery system
  • Loading dock and S&R duties
  • Handle time-sensitive and confidential packages
  • Participate in cross-training and be flexible to perform varying roles whenever necessary
  • Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
  • Demonstrate flexibility in satisfying customer needs and ensure that any facility need is proactively addressed at all times
  • Maintain all logs and reporting documentation; attention to detail
  • Adhere to business guidelines including safety and security procedures
  • Professional attire
  • Perform other tasks as assigned
Position Requirements

Required Qualifications:

  • High school diploma or equivalent (GED) required
  • Minimum of one year customer service related experience required
  • Keyboarding and windows environment PC skills required
  • Strong financial acumen required
  • Ability to excel in a fast-paced, multi-tasking, team environment
  • Excellent communication skills both verbal and written
  • Ability to effectively work independently and in a team environment
  • Competency in performing multiple functional tasks
  • Creative thinker
  • Outstanding work ethic
  • Target-driven
  • Enthusiastic and passionate
  • Heavy lifting up to 55 pounds
  • Standing for long periods of time
  • Significant walking
  • Ability to meet attendance policy
  • Availability to work additional hours if needed
  • Successful completion of a pre-employment drug screening, employment history check, and criminal background check


About the Organization Novitex Enterprise Solutions delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.

Novitex is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, Minorities, Individuals with Disabilities and Veterans are encouraged to apply. Novitex does not discriminate against any employee or applicant for employment because of race, color, religion, national origin, citizenship, gender, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Novitex complies with the laws and regulations set forth in this poster.

Applicants may request reasonable accommodation to participate in the hiring process. If you require accommodation or assistance, please contact us at 1-855-865-0286.

Employees and Applicants who reside in Canada should note that Novitex may transfer your personal information to our parent company in the US and our data processors in the US and other jurisdictions. Your personal information may be accessed by the courts, law enforcement agencies and national security authorities in these countries, if necessary.


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