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Customer Service Technical Specialist 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Req Number FIE-14-00755  
Category Field Services - Hourly  
City, State/Province  
Exempt/Non-Exempt Non-Exempt  
Country US 

Schedule / Hours 1st Shift, 37.5 Hours/Week 


Novitex is currently seeking a Full Time Freight Payments Coordinator who is customer service oriented, self-motivated and able to work in a fast-paced environment.

Duties & Responsibilities

  • Utilizing MS Excel, allocate shipping charges to appropriate cost centers based on defined rules
  • Audit automatic cost allocations for accuracy
  • Validate cost centers and purchase order references in Oracle
  • Audit shipping invoices for account misuse
  • Participate in cross-department workgroups to resolve past-due shipping invoices, investigate ‘mystery’ shipments
  • Interact with vendors, internal & external customers to resolve discrepancies
  • Maintain reference databases in MS Excel
  • Create reports in proprietary software and MS Excel detailing freight spend activity
  • Interact with freight carrier representatives on a partner level to ensure billing & allocation accuracy
  • Ad hoc project work as required
Position Requirements

Skills and Qualifications

  • Minimum 2 years’ experience in a professional office environment
  • Minimum 1 year customer service experience
  • 1 year experience freight invoice reconciliation or A/R auditing experience preferred
  • Ability to work with confidential financial & operations information in a non-disclosure environment
  • Excellent verbal and written communication skills
  • Intermediate MS Excel skills including v-lookup, pivot table, sorting, filtering, charts, spreadsheet creation
  • Word, Outlook, PC/Windows computing skills
  • Experience with Oracle 11 preferred
  • Demonstrated ability to manage own workflow in a high volume environment with minimal supervision
  • Superior attention to detail
  • Demonstrated ability to take ownership of work and drive tasks through to completion
  • Fluency reading, writing & speaking in English language
  • Sitting, typing, reading for periods up to 4 hours per instance and 7.5 hours per day
  • High school diploma or equivalent (GED), some college preferred
About the Organization Novitex Enterprise Solutions delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.

Novitex is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, Minorities, Individuals with Disabilities and Veterans are encouraged to apply. Novitex does not discriminate against any employee or applicant for employment because of race, color, religion, national origin, citizenship, gender, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Novitex complies with the laws and regulations set forth in this poster.

Applicants may request reasonable accommodation to participate in the hiring process. If you require accommodation or assistance, please contact us at 1-855-865-0286.

Employees and Applicants who reside in Canada should note that Novitex may transfer your personal information to our parent company in the US and our data processors in the US and other jurisdictions. Your personal information may be accessed by the courts, law enforcement agencies and national security authorities in these countries, if necessary.


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