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Customer Service Associate/Shipping&Receiving 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Req Number FIE-14-00221  
Category Field Service Operations  
Exempt/Non-Exempt Non-Exempt  
Country US 

Schedule / Hours 8am-5pm 


Summary of Position: The Customer Service Associate will be based in Sunnyvale, CA. The right candidate will be an integral part of our talented team, supporting our continued growth. The ideal candidate will possess:

  • Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
  • Lift heavy boxes, files or paper when needed
  • Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
  • Demonstrate flexibility in satisfying customer demands in a high volume, production environment
  • Consistently adhere to business procedure guidelines
  • Adhere to all safety procedures
  • Take direction from supervisor or site manager
  • Maintain all logs and reporting documentation; attention to detail
  • Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc)
  • Operating mailing, copy or scanning equipment
  • Shipping & Receiving
  • Handle time-sensitive material like confidential, urgent packages
  • Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
  • Perform other tasks as assigned
  • Scanning incoming mail to recipients
  • Perform file purges and pulls
  • Create files and ship files
  • Provide backfill when needed
  • Enter information daily into spreadsheets
  • Identify charges and match them to billing
  • Sort and deliver mail, small packages
  • Valid driver’s license
  • Computer skills: Basic Microsoft office Outlook
  • FedEx & UPS power ship various web applications
Position Requirements

Minimum Requirements:

  • Minimum of 1 year customer service related experience required
  • High school diploma or equivalent (GED) required

Preferred Qualifications:

  • Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)
  • Minimum of six months customer service related experience required
  • Experience running mail posting equipment a plus
  • Excellent communication skills both verbal and written
  • Lifting up to 55 lbs with or without accommodations
  • Willingness and availability to work additional hours if assigned
  • Willingness to submit to a pre-employment drug screening and criminal background check
  • High school diploma or equivalent (GED) required
  • Ability to effectively work individually or in a team environment
  • Competency in performing multiple functional tasks
  • Ability to meet employer's attendance policy
  • Willingness to submit to a pre-employment drug screen and criminal background check
About the Organization Novitex Enterprise Solutions delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.

Novitex is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, Minorities, Individuals with Disabilities and Veterans are encouraged to apply. Novitex does not discriminate against any employee or applicant for employment because of race, color, religion, national origin, citizenship, gender, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Novitex complies with the laws and regulations set forth in this poster.

Applicants may request reasonable accommodation to participate in the hiring process. If you require accommodation or assistance, please contact us at 1-855-865-0286.

Employees and Applicants who reside in Canada should note that Novitex may transfer your personal information to our parent company in the US and our data processors in the US and other jurisdictions. Your personal information may be accessed by the courts, law enforcement agencies and national security authorities in these countries, if necessary.


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