Customer Service Associate 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Req Number FIE-14-00116  

Category Field Service Operations  

Exempt/Non-Exempt Non-Exempt  

Country US 

Schedule / Hours 1:00 PM ' 5:00 PM, 20 hours 


Summary of Position: The Customer Service Associate will be based in Bala Cynwyd, PA. The right candidate will be an integral part of our talented team, supporting our continued growth. The ideal candidate will possess:


  Novitex is currently seeking a Customer Service Associate who is customer service oriented and career-minded; and, who is able to work in a fast paced production environment.




Duties and Responsibilities:



Reception/Front Desk

- Assisting with heavy phone coverage including answering multiple calls; directing and transferring calls to appropriate parties

- Concise and accurate message taking

- Developing a familiarity with the individuals for whom you are answering calls for

- Typing correspondence, filing, copying, ordering supplies, data entry, word processing, sending and receiving faxes, sorting mail and other administrative tasks as assigned

- Providing assistance with meetings which may include organizing and setting up meeting room(s), etc. utilizing Microsoft Outlook

- Maintaining highest levels of customer care while demonstrating a friendly and cooperative attitude

- Demonstrating flexibility in satisfying customer demands in a high volume, production environment

- Consistently adhering to business practice guidelines

- Taking direction from supervisor or site manager

- Participating in cross-training

- Maintaining all logs and reporting documentation with attention to detail

- Adhering to all safety procedures

- Perform other duties as assigned by management


- Prepare materials for mailing including: applying postage, preparing items for shipment or collection, distributing items as needed, ensuring items are properly labeled and documenting data according to management guidelines.

- Verify and correct mail using available tools.

- Sort, deliver and pick-up mail and packages according to established time frames and service standards utilizing mailcart

- Maintain all logs and reporting documentation as required.

- Perform start-up and operations of postage equipment.

- Assist with loading and unloading of deliveries as needed.

- Maintain shipping and receiving area as required.

- Receive and log all incoming items

- Keep manager or supervisor advised of associate or employee moves or requests, and other related matters.

- Coordinate special messenger services, airfreight, etc. if required.

- Assist with security and monthly measurement reports as required.

This is a short-term position with the Company for a maximum of two years.  Novitex offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more.


All interested individuals must apply online.  Novitex is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.  Woman, Minorities, Individuals with Disabilities and Veterans are encouraged to apply.


Position Requirements

Minimum Requirements:

  • Minimum of 1 year customer service related experience required
  • High school diploma or equivalent (GED) required

Preferred Qualifications:

  • Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)
  • Minimum of six months customer service related experience required
  • Experience running mail posting equipment a plus
  • Excellent communication skills both verbal and written
  • Lifting up to 55 lbs with or without accommodations
  • Willingness and availability to work additional hours if assigned
  • Willingness to submit to a pre-employment drug screening and criminal background check
  • High school diploma or equivalent (GED) required
  • Ability to effectively work individually or in a team environment
  • Competency in performing multiple functional tasks
  • Ability to meet employer's attendance policy

About the Organization Novitex Enterprise Solutions delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.

Novitex is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, Minorities, Individuals with Disabilities and Veterans are encouraged to apply. Novitex does not discriminate against any employee or applicant for employment because of race, color, religion, national origin, citizenship, gender, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Novitex complies with the laws and regulations set forth in this poster. http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Applicants may request reasonable accommodation to participate in the hiring process. If you require accommodation or assistance, please contact us at 1-855-865-0286.

Employees and Applicants who reside in Canada should note that Novitex may transfer your personal information to our parent company in the US and our data processors in the US and other jurisdictions. Your personal information may be accessed by the courts, law enforcement agencies and national security authorities in these countries, if necessary.  

This position is currently not accepting applications.

To search for an open position, please go to http://Novitex.appone.com


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