Title

Customer Service Team Lead 


EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Req Number FIE-14-00068  

Category Field Service Operations  

Exempt/Non-Exempt Non-Exempt  

Country US 

Schedule / Hours 8:30AM-5:30PM (1 hour lunch) 

Description

We are currently seeking a Customer Service Team Lead. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our Norwalk, CT location.
 

Mail Services including Shipping & Receiving must be knowledgeable in mailing requirements.

· Perform any and all duties as assigned by management to include but not limited to: mail services, reprographics services, fax services, messenger services, shipping and receiving services.
· Balance workload, train, develop, motivate, and direct activities of the team ( 20 employees); while serving as focal point for communications with the contract coordinator.
· Manage all correspondence and production workflows to ensure quality standards are met based on established objectives.
· Process postage and volume reports on a weekly and monthly basis.

· Process allocation reports at the end of the month for charge backs and invoice back-ups.
· Act as work flow coordinator to manage projects as needed outside normal duties.
· Maintain proper records management procedures.

· Maintain inventory and order supplies when required.
· Ensure safety standards are being met.
· Provide manager with information and recommendations on human resources and client matters.
· Responsible for preventative maitenance of equipment.
· Responsible for area if manager is not present on site.

Minimum Qualifications:

 

· High school diploma or equivalent (GED)
· Minimum 1 year demonstrated progressive leadership experience preferred
· Minimum of 1 year customer service related experience required
· Ability to communicate both verbally and written with customers and company personnel
· Ability to effectively work individually or in a team environment
· Ability to handle multiple projects simultaneously
· Strong organizational and administrative skills
· Ability to meet employer's attendance policy
· Computer proficiency in email environments, MS Word/Excel, PowerPoint or similar programs
· A valid drivers license with a clean driving record

. Ability to adhere and administer companies policies and procedures
· Must be able to lift 50 lbs
· Standing for long periods of time
· Significant walking .

 

Position Requirements Required Qualification:

• Experience coordinating/deploying work to employees required
• Minimum of 1-year customer service related experience required
• Ability to resolve employee and customer concerns/issues
• Ability to communicate both verbally and written with customers and
company personnel
• High school diploma or equivalent (GED)
• Ability to effectively work individually or in a team environment
• Ability to handle multiple projects simultaneously
• Strong organizational and administrative skills required
• Ability to meet employer's attendance policy
• Computer proficiency in email environments, MS Word/Excel
• Heavy Lifting
• Ability to adhere and administer companies policies and procedures
• Standing for long periods of time
• Significant walking
• Willingness to work overtime if needed
• Willingness and able to drive a courier van
• Willingness to submit to a pre-employment drug screen and criminal background check

Preferred Qualification:
• Post office, Mail or previous Shipping/Receiving experience
 

About the Organization Novitex Enterprise Solutions delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.

Novitex is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, Minorities, Individuals with Disabilities and Veterans are encouraged to apply. Novitex does not discriminate against any employee or applicant for employment because of race, color, religion, national origin, citizenship, gender, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Novitex complies with the laws and regulations set forth in this poster. http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Applicants may request reasonable accommodation to participate in the hiring process. If you require accommodation or assistance, please contact us at 1-855-865-0286.

Employees and Applicants who reside in Canada should note that Novitex may transfer your personal information to our parent company in the US and our data processors in the US and other jurisdictions. Your personal information may be accessed by the courts, law enforcement agencies and national security authorities in these countries, if necessary.  


This position is currently not accepting applications.

To search for an open position, please go to http://Novitex.appone.com



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