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Service Coordinator 

Category Customer Service  

Reporting to our Service Manager, the Service Coordinator will work with our service team to provide exceptional customer experiences for our customers and to support the overall service team.

Main Responsibilities:

  • Coordinating the arrival and flow of customers within the Service Department including:
  • Assisting customers upon arrival in the Service Department and directing them to the appropriate party.
  • Booking customer service appointments in our appointment system.
  • Answering basic customer service questions.
  • Reviewing repair order information with clients.
  • Taking customer payment for completed service repairs.
  • Assisting the Service Advisors during peak business times including:
    • Performing walk-arounds on customer vehicles.
    • Gathering customer appointment information to ensure readiness for the service advisor.
    • Updating customer contact information in the database.
    • Assisting with on-demand and carry-over appointments.
    • Helping to call customers and arrange pickups for complete repairs.
    • Explaining and quoting customers on repair pricing.
  • Performing other duties as required by our management team.

Main Requirements:

  • Minimum two years previous experience in a high-volume customer service environment, preferably in the hospitality or hotel industries.
  • Minimum one year of previous general automotive employment experience, preferably in a luxury dealership environment.
  • Demonstrated ability to problem-solve and quickly address customer questions or concerns, as per Company policies.
  • Working knowledge of our vehicles and warranty information.
  • Demonstrated ability to excel in a process-driven environment.
  • Exceptional verbal, written and listening skills.
  • A passion for our brand and the desire to learn about the automotive industry.
  • The ability to consistently manage multiple tasks and deadlines simultaneously.
  • A strong attention to detail and accuracy.
  • Ability to excel in a collaborative team environment.
  • Working knowledge of computer applications, such as excel, Reynolds & Reynolds, Google mail, and word.
  • High School Diploma.
Close Date  
Number of Openings 1  
Open Date 11/5/2013  
Location Auto West BMW  
About the Organization Based in Richmond, BC, The Auto West Group is one of the top luxury automotive groups in Canada. Established in 1986, as the first BMW importer in Western Canada, the Auto West Group has grown to over 180 team members, and four of Canada's leading automotive retail locations: Auto West BMW, MINI Richmond, Auto West Infiniti, and Performance One. In 2013, we are also proud to have been voted as one of the Top 30 Greenest Employers in Canada by Aon Hewitt and the Most Sustainable BMW Dealership in the World by BMW AG.

At the Auto West Group, we are exceptionally driven. Our mission is to consistently drive premium service, that builds customer and employee relationships for life. Passion, performance, and innovation are at the core of the brands we represent, and therefore at the Auto West Group, we strive to be exceptional in everything we do. We believe our success begins first with the dynamic and driven individuals on our team, to our award winning facilities, and the honest and hands-on service we provide our customers.

At the AWG we look to partner with individuals who are passionate about what they do. To us, this is not just about a job, it is about a journey to be the best we can be for our customers and our team. We want to work with you to be innovative and push the boundaries of where we can take the automotive experience for our people and our customers.  

This position is currently not accepting applications.

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