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Customer Service Representative  

About the Organization Airrosti is a healthcare group committed to resolving pain and fixing functional injuries through exceptional, outcome-based musculoskeletal (MSK) care. Pain can affect a patient's ability to sleep, exercise, work productively, and participate in the activities they love. Our goal is to give each patient their life back by resolving their case as completely and quickly as possible.

Each patient receives a full hour of one-on-one care. This ensures our Providers have time to assess and diagnose the injury, provide focused care, and address the source of the pain through highly targeted manual therapy (hands-on soft tissue mobilization) and customized active exercises. By addressing pain at the source, our Providers can resolve most injuries in an average of 3.2 visits (based on patient-reported outcomes).

Airrosti is headquartered in San Antonio, TX, and has over 200 clinic locations across TX, OH, VA, and WA. We train each Provider and Support Team member in an empowering, collaborative environment designed to help maximize their ability to positively impact patients' lives. Airrosti was voted #1 according to the San Antonio Business Journal's 2021 Best Places to Work (Large Company Category).
Airrosti Benefits:

• Medical, dental, vision, and voluntary life insurance options
• Monthly HSA contributions from Airrosti (Dependent on the deductible plan chosen by employee)
• Airrosti-sponsored life and short- & long-term disability insurance
• 401k Plans with an employer percentage match and vesting schedule
• Paid maternity and parental leave
• Paid time off, paid company holidays, floating holidays, and paid time off to vote
• Annual clothing allowance for work attire spending
• Positive, mission-based culture and workplace environment
Category Customer Service  
Position Customer Service Representative  
Location Airrosti Support Center (111 Tower Drive, Building 1, San Antonio, TX 78232)  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Salary $16.50/hr.  

Customer Service Representative's have the unique privilege of being the voice of Airrosti. This team answers all incoming patient calls nationwide. Located at the Airrosti Headquarters, our Patient Advocate Team members provide exceptional customer service in a supportive team environment. This includes:

  • Educating and guiding potential patients about the Airrosti experience by phone
  • Scheduling new and existing patients for all Airrosti locations
  • Replying to patient inquiries and scheduling requests

Candidates wanting to join an exciting and growing organization with significant advancement opportunities are encouraged to apply. The ideal candidate must be passionate about providing exceptional customer service, possess outstanding communication skills, and has the ability to multi-task in a fast-paced environment.


  • Position is located at Airrosti Headquarters in San Antonio, TX (111 Tower Drive, Building 1, San Antonio, TX 78232)
  • Fun, supportive team environment
  • Casual work attire
  • Great benefit package
  • Opportunities for advancement
  • Work from home, in-office, or hybrid positions available
Position Requirements
  • Bachelor’s degree is preferred, but not required
  • Previous customer service experience is a plus
  • Strong written and verbal communication skills
  • Passionate about helping people
  • The ability to embrace change & maintain a positive attitude
  • Work well in a dynamic team environment, as well as in an independent setting
  • Bilingual in English/Spanish is a plus
  • Mandatory 4-week training period is Monday-Friday 8:00AM-5:00PM



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