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Title

Contact Center Representative 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Division Arvest  
Location 200 E. Main  
Location OK, Norman  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Grade 11 NMET SSMET
 
Accepting applications through June 25, 2014  
Details Position requires flexibility Monday through Friday 7 am to 8 pm and Saturday 8 am to 5 pm.  
Preferred Qualifications A minimum of 6 months customer service experience.  
Description

SUMMARY: Under the supervision and guidance of the Contact Center Supervisor (CCS), the Contact Center Representative is charged with the responsibility of performing record keeping and customer service responsibilities. Friendly, courteous, efficient, and cooperative service must be provided to both internal and external customers. The CCR is responsible for handling a large volume of data that must be processed every day.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Give exceptional internal and external customer service by displaying sincere, outgoing, aggressive friendliness which includes answering phones promptly, smiling over the phone, responding timely and using employee’s name.

2. When necessary, explain policies and procedures courteously and patiently

3. Help to resolve employee’s request personally or by referring them to the proper area.

4. Responsible for efficiently knowing several different products and systems such as Research Requests, Loan Payments, Check Orders, Account History, Credit Card Inquiries, etc.

5. Build customer relationships by actively listening and discovering clues that might reveal referral opportunities. Suggest possible products/services and assist/direct customers to the appropriate specialist.

6. Actively promote bank with customers and potential customers in the bank and in the community.

7. Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

 

TEAM ACCOUNTABILITIES:

  • Support and uphold the Arvest Mission Statement.
  • Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
  • Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
  • Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation.
  • Promote professionalism at all times.
 
Position Requirements

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

  • High school diploma or general education degree (GED) required.
  • Customer service, bank or other financial service provider experience preferred.

OTHER SKILLS AND ABILITIES:

  • Must be able to arrive at work on time, work on site and have regular work attendance
  • Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
  • Must be able to provide cordial customer service regardless of customer personality, presence or communication style
  • Must be able to perform several tasks at once
  • Must be able to work in a stressful atmosphere
  • Must be able to rotate job tasks
  • Must be able to occasionally work overtime
  • Must be able to greet others cordially
  • Must be able to coordinate multiple and changing priorities
  • Must be able to verbally communicate with all other associates
  • Must be able to operate telephone, scanner, copier and FAX machines
  • Must be able to move from department, division, or bank to department, division or bank to attend meetings
  • Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.

The associate may occasionally be required to lift or move up to 25 pounds.

Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

 
Category Customer Service/Support  
About the Organization As a provider of financial services, our #1 focus is our customers. We are people helping people find financial solutions for life. That is our culture ' that is who we are as an organization.

As an employer, our #1 focus is our associates. We offer competitive compensation, comprehensive benefits and an engaging work environment driven by the desire to serve our customers and communities.

With over 315 locations in Arkansas, Oklahoma, Missouri and Kansas, we offer a variety of jobs. Whether you are looking for full-time or part-time employment, Arvest has the opportunity for you.

Arvest is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

 

This position is currently not accepting applications.

To search for an open position, please go to http://ArvestBank.isg2.com



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