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Title

Mortgage Servicing Insurance Specialist 2 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Division Arvest  
Location 801 John Barrow  
Location AR, Little Rock  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Grade 11 SSMET
 
Accepting applications through June 20, 2013  
Details Position is Monday through Friday 8 am to 5 pm.  
Preferred Qualifications See Below  
Description

SUMMARY: Under the supervision and guidance of the Mortgage Servicing Escrow Manager the Mortgage Servicing Escrow Insurance Specialist 2 processes escrow insurance matters for the bank group’s mortgage servicing department.  The incumbent will prepare, process, and follow-up on the department’s escrow insurance needs regarding PMI (Private Mortgage Insurance), MIP (Mortgage Insurance Premium), Force Placed Insurance and Optional Insurances. In addition, the incumbent may also be responsible for analyzing escrow accounts and working directly with customers, bank associates, and third parties to research escrow issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES may include the following.  Other duties may be assigned. 

  1. Provide customers with detailed explanation of escrow analysis. 
  2. Process all monthly mortgage insurance premiums and remit to all PMI companies. 
  3. Process monthly mortgage insurance premiums and remit to FHA. 
  4. Process and monitor all PMI / FHA cancellation requests and requirements. 
  5. Perform research and follow-up on outstanding problems.  Assist customers concerning problems/inquiries on loans in an accurate and efficient manner. 
  6. Ensure adequate lender placed insurance coverage and maintain good relationship with lender placed insurance provider. 
  7. May track flood mapping and work with customers to secure required insurance. Assist in running escrow analysis statements and customer inquiries regarding escrow. 
  8. Cross-train in other areas of the department. 

TEAM ACCOUNTABILITIES:

  1. Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation. 
  2. Maintain a high level of cooperation and rapport with all associates. 
  3. Foster and promote the proper bank image at all times. 
 
Position Requirements

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

  • High school diploma or general education degree (GED) required
  • 1 year previous banking or mortgage loan servicing experience required
  • 1 year previous escrow experience preferred

OTHER SKILLS AND ABILITIES:

  • Must be able to arrive at work on time, work on site and have regular work attendance
  • Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
  • Must be able to provide cordial customer service regardless of customer personality, presence or communication style
  • Must be able to perform several tasks at once
  • Must be able to work in a stressful atmosphere
  • Must be able to rotate job tasks
  • Must be able to occasionally work overtime
  • Must be able to greet others cordially
  • Must be able to coordinate multiple and changing priorities
  • Must be able to verbally communicate with all other associates
  • Must be able to operate telephone, copier and FAX machines
  • Must be able to move from department to department or bank to bank to attend meetings
  • Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to sit, talk, and hear, and use hand to finger, handle or feel objects/ controls. The incumbent is occasionally required to stand, walk, and reach with hands and arms.

The associate must occasionally lift and/or move up to 25 lbs.

Specific vision abilities required by this job include close vision, color, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

 
Category Mortgage Company  
About the Organization As a provider of financial services, our #1 focus is our customers. We are people helping people find financial solutions for life. That is our culture ' that is who we are as an organization.

As an employer, our #1 focus is our associates. We offer competitive compensation, comprehensive benefits and an engaging work environment driven by the desire to serve our customers and communities.

With over 315 locations in Arkansas, Oklahoma, Missouri and Kansas, we offer a variety of jobs. Whether you are looking for full-time or part-time employment, Arvest has the opportunity for you.

Arvest is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

 

This position is currently not accepting applications.

To search for an open position, please go to http://ArvestBank.isg2.com



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