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Customer Service Representative (Industrial Distribution Sales) 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Division AIT Service Centers - North Atlantic  
Location Fairmont (DOT)  
Full-Time/Part-Time Full-Time  
Category Customer Service  

Customer Service Representative (Industrial Distribution Sales)


Customer service professionals—don’t pass up this opportunity for a great new job with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. Join our team at Applied Industrial Technologies! In partnership with more than 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative, efficient, and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. We are currently seeking an experienced Customer Service Representative to help us to maintain that commitment as we continue to grow.

In this position, you will join a tight-knit team that serves loyal, long-term customers via inbound calls and builds established business relationships. You will be assisting not just with product orders and questions, but also with finding solutions to more complex matters such as equipment breakdowns. As we believe in developing our employees through ongoing training and promoting from within, this is a great starting point from which to grow toward a sales or management career. If you enjoy the challenge of finding just the right part or the right solution to fulfill a customer’s needs, and you have the background we’re looking for, we want to talk with you!


Job Responsibilities

As a Customer Service Representative, you will provide customers with expert assistance to a wide variety of questions and problems. Unlike with most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers’ business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions – especially when customers are experiencing costly equipment breakdowns. You will also occasionally have hands-on duties that will require mechanical aptitude.

Your specific duties in this role will include:

  • Assisting customers by phone and in person at our facility
  • Helping customers get the parts they need
  • Interacting extensively with customers to clarify their needs, research, and recommend parts
  • Meeting or exceeding monthly sales goals while increasing customer satisfaction
  • Providing quotes
  • Taking orders
  • Providing post order service
  • Physically measuring specs on a wide variety of parts 
Position Requirements

As a Customer Service Representative, you must be self-motivated and driven by a desire to exceed expectations. You should also have strong prioritization and multitasking skills as well as a sense of urgency regarding customer follow-ups. It is also important that you display excellent verbal and written communication and interpersonal skills as well as the ability to establish rapport and build solid relationships with a wide variety of customers.

 Specific qualifications for the role include:

  • At least 1 year of customer service experience
  • Mechanical and mathematical aptitude
  • Excellent telephone skills
  • Ability and desire to learn new systems and processes quickly
  • Ability to use calipers to measure specs on a wide variety of parts
  • Strong computer skills, particularly Excel
  • SAP experience, strongly preferred
  • Knowledge of industrial distribution products and hydraulics, preferred 

Customer Service Representative (Industrial Distribution Sales)


 As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. Our pursuit of excellence means that you will be encouraged to contribute fresh new ideas. We are also committed to our employees’ professional development and will provide you with ongoing training as well as boundless opportunities for advancement. Your hard work and professional dedication will be rewarded with competitive compensation plus great benefits.

Here is just some of what we have to offer:

  • Base salary and bonus opportunities
  • Health, vision, and dental coverage
  • 401(k) w/ company match
  • Paid vacation, sick time, and company holidays
  • Tuition reimbursement
  • Personalized training and development program
  • Career development and advancement opportunities 

Customer Service Representative (Industrial Distribution Sales)

Build a rewarding career with a global leader in industrial distribution!

About the Organization Applied Industrial Technologies(NYSE: AIT) is a value-added distributor of bearings, power transmission components, fluid power components and systems, industrial rubber products, linear motion components, tools, safety products, general maintenance products serving customers in virtually every industry. A $2.5 billion company, AppliedŽ is an industry leader with 90 years of experience, a solid balance sheet, and a clear plan for growth. We've just completed 3 years of record back to back sales and net results!

The Applied network includes 500+ service centers, 9 distribution centers in North America, Australia & New Zealand, 19 fluid power companies creating the world's largest fluid power network and Maintenance Services and Supplies subsidiary that also specializes in inventory management solutions.

We provide engineering, design & systems integration for industrial and fluid power applications, as well as customized mechanical, fabricated rubber & fluid power shop services, maintenance training, and inventory & storeroom management solutions that provide added value to our customers. We offer more than 4 million parts critical to operations of MRO and OEM customers.

Applied's 5,000+ associates are value driven, experienced, knowledgeable associates dedicated to the pursuit of customer satisfaction through innovation, trusted products, expertise, and support. We are passionate about our core values: integrity, respect, customer focus, commitment to excellence, accountability, innovation, continuous improvement, teamwork.
• GI Jobs Magazine - Ranked in the Top 100 Military-Friendly Employers
• Fortune 1000 List of America's Largest Companies 2004-2012
• Selling Power - 3rd best Company to Sell For, 2012 (5th year in a row in the top 50)
• HR Chally Group ' Customer-Rated World Class Sales Winner
• Ranked 15th on Industrial Distribution's Big 50 List of industrial distributors
Other benefits  

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