Title

Inside Sales & Service Representative (CSSR) 


Division AIT Service Centers - North Atlantic  

Location Buffalo  

Full-Time/Part-Time Full-Time  

Category Customer Service  

Description
  • Do you enjoy the challenge of discovering just the right part or solution for a customer’s need?
  • Are you proactive in asking questions and recommending solutions as well as additional related products?
  • Do you thrive in a fast paced environment where your organization, efficiency, and customer service skills make you a rock star?

At Applied®, we regard the Inside Sales / Customer Service and Sales Representative (CSSR) role as one of the most important in our organization. We’ll ensure you receive extensive ongoing training and provide you with solid feedback and support to help you reach your goals. This is a wonderful opportunity for a strong customer service candidate with good computer skills, some knowledge of industrial products, and an interest in career growth.

Responsibilities:

As an Applied CSSR, you will play an active role in the success of the Service Center. You’ll join a tight-knit team serving loyal, long-term customers. Partner with our Account Managers, Operations Team, and manufacturer partners to delight our customers by phone and at our facility. This will grow our business at existing customers, develop new customers and meet or exceed monthly sales goals while increasing customer satisfaction.

While the majority of your interactions will take place over the phone, this is not a call center environment but rather a service and parts center. Use your customer service skills and mechanical aptitude to:

  • Help customers get the parts they need
  • Interact extensively with customers to clarify their needs, research and recommend parts
  • Provide quotes
  • Take orders
  • Provide post order service

There is a hands-on component to your role. You’ll learn to use calipers to measure specs on a wide variety of parts, from bearings and sprockets to electric motors and controls, to hydraulic and pneumatic components.

 

Position Requirements

 

  • At least 1 year of customer service
  • At least 1 year of sales experience.
  • Mechanical and mathematical aptitude
  • Strong computer skills
  • High school diploma or equivalent

Preferred:

  • At least 1 year of industrial sales knowledge.

Desired characteristics:

  • Desire / ability to learn new processes and systems quickly

When you join the Applied team, you will enjoy:

  • Base salary and bonus opportunities
  • Comprehensive benefits package including health care, vision, & dental, 401(k) with company match
  • Vacation & company holidays
  • Tuition reimbursement
  • Personalized training & development program
  • Career development opportunities

Work for a corporation that believes in developing its people. Applied ® employees believe in the company and love the environment. Individual contributors with fresh ideas and passion for excellence are encouraged and rewarded.

Different Voices. New Perspectives. Boundless opportunities. Applied is committed to offering equal employment opportunities for all applicants and employees based on their training, experience and overall qualifications and without regard to race, color, religion, gender, veteran or citizenship status, age, disability, national origin, or any other category protected by applicable law. We are also committed to a drug-free workplace. We value you, your background, and your unique experiences that help add to the richness of the Applied team.

We are passionate about our core values: honesty, integrity, caring/fairness, openness, quality dedication, promise keeping, personal mastery. We believe these are important for our customers and our employees.

Connect with a great stable company with strong performance and growth. We look forward to learning more about you and will respond to qualified candidates.

 

About the Organization Applied Industrial Technologies(NYSE: AIT) is a value-added distributor of bearings, power transmission components, fluid power components and systems, industrial rubber products, linear motion components, tools, safety products, general maintenance products serving customers in virtually every industry. A $2.5 billion company, AppliedŽ is an industry leader with 90 years of experience, a solid balance sheet, and a clear plan for growth. We've just completed 3 years of record back to back sales and net results!

The Applied network includes 500+ service centers, 9 distribution centers in North America, Australia & New Zealand, 19 fluid power companies creating the world's largest fluid power network and Maintenance Services and Supplies subsidiary that also specializes in inventory management solutions.

We provide engineering, design & systems integration for industrial and fluid power applications, as well as customized mechanical, fabricated rubber & fluid power shop services, maintenance training, and inventory & storeroom management solutions that provide added value to our customers. We offer more than 4 million parts critical to operations of MRO and OEM customers.

Applied's 5,000+ associates are value driven, experienced, knowledgeable associates dedicated to the pursuit of customer satisfaction through innovation, trusted products, expertise, and support. We are passionate about our core values: integrity, respect, customer focus, commitment to excellence, accountability, innovation, continuous improvement, teamwork.
• GI Jobs Magazine - Ranked in the Top 100 Military-Friendly Employers
• Fortune 1000 List of America's Largest Companies 2004-2012
• Selling Power - 3rd best Company to Sell For, 2012 (5th year in a row in the top 50)
• HR Chally Group ' Customer-Rated World Class Sales Winner
• Ranked 15th on Industrial Distribution's Big 50 List of industrial distributors
 

Other benefits Bonus opp, health benefits, 401K w/match, career development  

Travel No travel required  


This position is currently not accepting applications.

To search for an open position, please go to http://Applied.appone.com


 


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