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System Support Representative - Niagara Falls 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization Spiral Solutions and Technologies, Inc. is a global company that employs talented and passionate individuals worldwide in 34 nations. Services are what Spiral is all about. We provide our technical, engineering, and managerial experience and expertise to solve the problems and capitalize on opportunities for our customers. We do this by using proven strategies for group dynamics, transformational change, and collaboration. We strive to make our customers successful and to provide positive value in every engagement.

We are a company built and led by men and women who believe in taking care of each other as they do their own family and who want to contribute to both the public and private sectors because they believe in something bigger than themselves. Our team takes great pride in putting their experience and their best efforts to work for our clients and are committed to delivering on time and on schedule every time.

Position System Support Representative - Niagara Falls  
Req Number INF-13-00043  
Contract MPSC II  
Location Niagara Falls ARS  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Clearance Level Secret  

Provide technical support, assistance, and maintain hardware/software configuration for certified Mission Planning Environments at Niagara Falls AFB, NY.  Under certain circumstances, deploy with assigned units during peacetime and during armed hostilities in theater operations outside of the United States.


Support primary and secondary customers within a multi-state region by performing updates, upgrades, maintenance, and disposition of mission planning hardware/software

Analyze software, hardware and system malfunctions, and implement corrective actions

Deliver technical briefings for users of mission planning systems, software and data (including classified and unclassified source data) as required

Support unit needs during exercises, daily training, deployments and real-world contingencies.  Provide SSR support/expertise as requested by the Mission Planning Systems Support Facility.

*This list is not intended to be all-inclusive and may be expanded to include other duties and responsibilities.

Position Requirements

Education / Experience:

Bachelor’s degree in Computer Science, Information Systems, Engineering, Business or other related discipline, OR Technical School Certificate related to computer systems, OR the equivalent military training.

4 years related experience

This position requires a DoD 8570.01-m certification of CompTIA A+ CE or higher (Security+ CE recommended)

Skills: Guidelines (level of supervision required to perform):

Must be able to work independently but within the framework established by the supervisor, prescribed procedures and practices

Complexity of Tasks / Responsibilities:

Identify and analyze important factors and conditions in order to recognize and apply an understanding of interrelations hips, and anticipate customer need

Decides course of action based on analysis of the subjects and issues related to the assignments and select the appropriate course of action from acceptable alternatives

Must be able to work independently and with minimal supervision


Understanding of and ability to analyze/troubleshoot hardware, software, and Windows operating systems

Knowledge of networking hardware/software over classified and unclassified government networks

Understand mission planning system functions and external interfaces to include setup and teardown procedures

Other Essential Requirements:

Must be able to obtain and maintain a United States security clearance.

Required to fulfill individual Wing-level and/or Unit-level security requirements.  

Over the course of employment may be required attain and/or upgrade clearance to access Department of Defense classified need-to-know data. 

May be subject to enhanced security review(s) by the Contractor and/or Air Force authority during employment, if such is required must be able to meet these requirements within a reasonable timeframe.

Minimum Clearance Level required for this job posting is SECRET.

Must pass a drug test.

Must be medically and psychologically fit for deployment as defined in DoDI 3020.41, Enclosure 3

Must be willing deploy under peacetime and armed hostility conditions to support assigned units in a theater of operations of the U.S. Armed Forces deployed outside of the United States.

Must be able to read and write effectively in English

Must maintain a positive work atmosphere by behaving and communicating in a manner to get along with customers, clients, co-workers and management

Must be able to work under supervision

With the exception of STD/LTD/FMLA & approved time off, attendance is considered essential

Must be able to work within the shift hours of 600 hours and 1800 hours

Travel Requirements – As required to support contract requirements and customer request.

Physical Requirements – Position is primarily sedentary; work does require moderate amounts of walking.  May carry light to moderately heavy items.

Spiral Solutions is an Affirmative Action/Equal Opportunity Employer.  Veteran’s, Women, Minorities and Individuals with Disabilities are welcome and encouraged to apply.


This position is currently not accepting applications.

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