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Tuition Planner / Financial Aid Advisor 

About the Organization NCU was founded with the goal of providing accessible, high-quality, online graduate degrees to working professionals. No other university can match NCU's uniquely flexible approach to online learning, which includes weekly course starts and personal one-to-one mentoring from our professionally seasoned, all-doctoral faculty in a class size of one. With no residency requirements, NCU is perfect for the independent, self-motivated student who seeks a world-class education no matter where they live!

Across all four of our Schools - the School of Business & Technology Management, School of Education, School of Psychology, and School of Marriage & Family Therapy - NCU is committed to helping students achieve academically to become valuable contributors to their communities and within their professions.

With administrative offices in Prescott Valley and Scottsdale, Arizona, and San Diego, California, as well as students, alumni and faculty in more than 50 countries, NCU is an excellent choice for professionals around the world who share our passion for excellence. We envision growth trends to continue, and eagerly seek highly-credentialed and enthusiastic individuals to join our team.

Northcentral University was ranked one of the Best Places to Work in Phoenix in 2013 by the Phoenix Business Journal!

Have you ever heard the saying, A company is only as good as the people it keeps?

At Northcentral University, we strongly believe that our University is only as good as our team of staff, faculty and students around the world united by a commitment to excellence, innovation, diversity and accountability.

We celebrate personal and professional growth and desire to see our team members fully realize and reach their potential. When you join the Northcentral team, you will enjoy a challenging, but positive and fun work environment that promotes productivity, achievement and fulfillment.

If you are passionate about making a difference and are ready to be challenged and inspired in your daily work as part of a growing, success-oriented company, then we want to hear from you!

What We Are Looking For:

NCU is currently seeking a dynamic individual to become part of our Financial Aid team as a Tuition Planner.

This position is responsible for providing information and assistance to Applicants/Learners throughout the financial application process.

Position Requirements


  • Counsels Applicants/Learners on types and availability of financial aid and manages high volume of phone call and e-mail correspondence.
  • Provides exceptional customer service and timely responses to all Applicant/Learner inquiries.
  • Calculates preliminary aid eligibility for Applicants according to federal and institutional guidelines.
  • Serves as liaison to other Northcentral offices in matters relating to Learners’ financial aid eligibility.
  • Collects and tracks necessary documentation and maintains organized files.


  • Knowledge of Microsoft Office products.
  • Knowledge of academic and business workings of a higher education institution.
  • Knowledge of University policies and procedures.
  • Skill in oral and written communication.
  • Skill in operating equipment, such as personal computer, fax, copier, phone system.
  • Skill in utilizing technology, including ability to navigate web sites, perform word processing, create spreadsheets, send e-mail and electronic messages.
  • Ability to use and facilitate online communications, including chat rooms, videoconferencing and other technology based communication media.
  • Ability to problem-solve. 
  • Ability to maintain confidentiality.
  • Ability to explain University policies and procedures to Learners.
  • Ability to provide financial aid services to Learners in an on-line environment.
  • Ability to effectively respond to questions from Applicants, Learners, Faculty Mentors, employees and the general public.
  • Ability to prepare letters, reports and business correspondence.


  • Bachelor’s degree from a regionally accredited university plus one (1) year experience in a financial aid position dealing with non-term universities is preferred but not required.
  • Experience with data processing and automated records maintenance systems.
  • Current knowledge of financial aid programs and regulations preferred.
  • Excellent customer service skills.
  • Organized with good time management skills.
  • Detail-oriented.
  • All skills, abilities and education will be considered for minimum qualifications.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The physical requirements for performing the essential functions of this position require the employee to be able to:

  • Sit, stand, kneel, walk and reach.
  • Be able to lift, push, pull and/or move up to 20 pounds..
  • Read a computer screen and written material.
  • Write, type and use phone system.

 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer:

In addition to excellent earning potential and a comprehensive benefits package—including medical, dental, vision, 401K, paid holidays and PTO—Northcentral University supports the professional growth of its team members through education benefits, growth opportunities and room for advancement.

Are you ready to take advantage of this exciting opportunity to join a growing team of passionate individuals who work together to change lives through higher education?    Apply today!


Full-Time/Part-Time Full-Time  
Category Operations  
Exempt/Non-Exempt Non-Exempt  

This position is currently not accepting applications.

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