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Member Services Coordinator 

Category Administration  

About Alta:

Bicycle sharing is a sustainable, healthy and community-based transport option that enhances urban livability and mobility. Alta Bicycle Share is the operator of the Capital Bikeshare program and is responsible for managing the day to day operations of the 2000 bike, 250+ station system in Washington DC, Arlington County, VA, the City of Alexandria, and Montgomery County.

Overview of Position:

The Member Services Coordinator’s primary responsibilities are to ensure timely fulfillment of membership packages for new members and to respond to escalated customer service issues.


Key Aspects of Position:


·       Program annual and monthly customer keys.

·       Maintain levels of fulfillment supplies in coordination with goDCgo.

·       Monitor Console for new member registration.

·       Log replacement requests from the Call Center for broken, lost, and stolen keys.

·       Assign keys within Console for replacement requests and new members.

·       Create and send fulfillment packages.

·       Create and send helmet shipments.

·       Resolve escalated customer service issues.

·       Data entry for reporting purposes.


Position Requirements

Required Skills and Experience:

·       Must be at least 18 years old.

·       High School Diploma or the equivalent.

·       1+ years of experience in customer service or in a help-desk position.

·       Valid Driver’s License and acceptable Motor Vehicle Record.

·       Proficiency in Microsoft Word and Excel.

·       Strong computer skills and the ability to learn new software.

·       Highly developed sense of integrity and commitment to customer satisfaction.

·       Demonstrated passion for excellence with respect to treating and caring for customers.

·       Ability to communicate clearly and professionally, both verbally and in writing.

·       Has "thick skin" and is able to handle complaints and unpleasant customers.

·       Has a pleasant, patient and friendly attitude.

·       Strong decision making and analytical abilities.

·       Strong detail orientation and communication/listening skills.

·       Willingness to work a flexible schedule and occasional overtime when needed.

·       Possess a strong work ethic and team player mentality.

·       This job may require standing, sitting, bending, stooping, and lifting up to 35 pounds.

·       This job may require hours that exceed 8 hours per day and/or 40 hours per week.


Preferred Skills and Experience:

·       College degree preferred.

·       Passion for bikes and efficiency a plus!


Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities in order to meet the ongoing needs of the organization.

Alta Bicycle Share is a drug-free workplace and an equal opportunity employer.

Full-Time/Part-Time Full-Time  
Salary $15/hr, FT benefits  
Close Date 10/1/2013  
Exempt/Non-Exempt Non-Exempt  
Open Date 9/19/2013  
Location Capital Bike Share  

This position is currently not accepting applications.

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