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Bicycle Service Department Manager 


About Bay Area Bike Share:

Bicycle sharing is a sustainable, healthy, and community-based transport option that enhances urban livability and mobility. Bay Area Bike Share is excited to announce the beginning of its operations with 700 bikes and 70 stations in the Bay Area. 

Overview of Position:

The Bicycle Service Department Manager will be responsible for daily maintenance of a fleet of 300 bike share bicycles.  Daily tasks will include servicing bikes, creating and tracking bike work orders, managing an inventory of spare parts, coordinating with key vendors and suppliers to ensure fleet operability, and maintaining a clean and safe work environment.  The role of the Bicycle Service Department Manager will involve servicing of bikes at our operations center, as well as preventive maintenance of bikes in the field.   The ideal candidate will be a self-motivated, independent thinker with excellent problem solving abilities and interpersonal skills.   This position reports to the Operations Manager.

Compensation: DOE


Key Aspects of Position:

·       Oversee all aspects of the Bay Area Bike Share Service Department, including repair, inventory, work flow and efficiency.

·       Research and document best pricing and resources for spare parts supply.

·       Communicate with key vendors to improve quality control and design standards.

·       Communicate periodically with other Alta Service Managers to promote companywide efficiency and establish a base of collective knowledge and experience.

·       Create innovative solutions to daily service issues and ensure all bike checking metric are met.

·       Hire, train, schedule, and manage in-house and in-field service staff.

·       Create innovative solutions to enhance the durability and cost effectiveness of Bay Area Bike Share bicycles.

·       Supervise/train Field Bike Technicians and ensure bike checking metrics are met.

·       Identify and share opportunities for efficiency.

·       Operate as a gatekeeper for all quality control requirements.

·       Forecast expenses and manage a budget.

·       Respond to requests from the Operations Manager.

·       Ensure OSHA compliant workplace and practices.

·       Ensure contractual obligations are met or exceeded.

·       Ensure reporting is accurate, complete and timely.

·       Ensure a positive relationship between all service staff and management.

·       Contribute to the future growth of Bay Area Bike Share.

Position Requirements

Required Skills and Experience:

·       Minimum 3 years of experience in bicycle repair in a shop environment.

·       Minimum 1 year of experience in a management or supervisory role.

·       Valid Driver’s License and acceptable Motor Vehicle Record.

·       Excellent organizational skills.

·       Strong analytical and problem solving skills.

·       Proficient knowledge of Microsoft Office and Excel.

·       Interpersonal skills – maintain confidentiality; remain open to others' ideas; demonstrate patience and willingness to try new things.

·       Adaptability – enthusiastically adapt to changes in the work environment; manage competing demands; deal with frequent change, delays or unexpected events.  

·       Dependability - Follow instructions; respond to management direction; communicate frequently; solicit feedback to improve performance.

·       Passion for bikes, efficiency and sustainability.

·       Job may require frequent or prolonged standing, bicycling, driving, and lifting up to 35 pounds.

·       Job may require hours that exceed 8 hours per day and/or 40 hours per week.

Preferred Skills and Experience:

        Certificate of Completion for a Bicycle Technical School/Institute (Barnett’s, UBI, etc.)

        Experience with hand, air and power tools a plus.

        Experience with computer network wiring and/or solar panel construction/wiring a plus.

        Experience in construction, fabrication, or other similar trade a plus.


Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities in order to meet the ongoing needs of the organization.  Alta Bicycle Share is a drug-free workplace and an equal opportunity employer.

Full-Time/Part-Time Full-Time  
Bargaining Unit Position  
Close Date  
Exempt/Non-Exempt Exempt  
Open Date 9/9/2013  
Location Bay Area Bike Share  

This position is currently not accepting applications.

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