About Citi Bike:
Bicycle sharing is a sustainable, healthy, and community-based transport option that enhances urban livability and mobility. Citi Bike, New York City’s bicycle sharing system, operates up to 10,000 bikes and 600 stations in Manhattan and Brooklyn.
Overview of Position:
New York City Bike Share is seeking experienced Call Center Managers to be responsible for all customer service activities related to launch and managing the Call Centre for New York City Bike Share on an ongoing basis. You’ll be part of a ground breaking team that focuses on establishing and assisting with the management of a call center that will respond to customer issues. The Call Center team will work with the City of New York to develop and implement policies and procedures for all customer service related concerns. This position reports to the Customer Service Director.
Key Aspects of Position:
Required Skills and Experience:
Preferred Skills and Experience:
Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish New York City Bike Share’s Mission.
New York City Bike Share is proud to be an equal opportunity/ affirmative action employer.
This position is currently not accepting applications.
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