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Chicago Operations Management Intern 



About Divvy:

Divvy is Chicago’s new bike share system launching in Summer 2013. Under contract with the

City of Chicago Department of Transportation, Divvy is excited to announce the beginning of its operations and seeks talented individuals to assist in the general management of the bike share program leading up to system launch of 300 stations and 3000 bikes. More at

Overview of the Position:

Divvy is seeking an entrepreneurial Operations Management Intern who will help support all general office activities from system launch to assisting with managing the Divvy office.  This includes, but is not limited to, assisting with the coordination of administrative services, clerical and support services, printing, mail distribution and messenger services, telecommunications, maintenance, purchasing, and security. He/she must be able to work from our Chicago office at least 3 days a week, and may occasionally be asked to participate in weekend events along with other Divvy staff.


Employment Status: Part Time, Non-Paid Internship

Duration: Minimum 3 months summer internship.  Possibility of 6 months – 1 year internship, if agreed upon by the intern and Divvy staff.


Primary Responsibilities

         Assist in managing 4 key departments: station service department, bicycle service department, bicycle redistribution, and dispatch.

·        Assist with establishing staffing plan and schedules necessary to achieve key performance indicators in each of the 4 key departments.

·        Assist team in all aspects of launching Chicago Bike Share system while learning all aspects of the system.  Launch activities will include:

o   Assist in training on all aspects of the bike sharing system.

o   Assist in obtaining facilities, vehicles and equipment to assemble and install hundreds of stations and thousands of bicycles.

o   Assist with the coordination of multiple parties, including launch team, Chicago DOT, site planners, employees, and internal administration.

o   Assist with training hundreds of employees on assembly and installation of bikes and stations.

o   Assist in implementing established systems for health and safety, operations and data reporting.

·        Assist in leading all aspects of ongoing operations for Chicago Bike Share system after launch, including:

o   Assist with “Street Team” staff with bicycle redistribution, bicycle maintenance, station maintenance and cleanliness, and emergency response.

o   Assist in coordination with customer service team to listen to and serve the needs of the customers.

o   Assist in safe workplace conditions and OHS compliance.

o   Assist in development, improvement, and adherence to Standard Operating Procedures.

o   Assist in timely and complete record keeping in all functional areas.

·        Work under the guidance of the Operations Manager.

Position Requirements


What we are looking for in an intern

·        Experience in business, operations, engineering or related field (school, class, internships, etc.)

·        Experience in Excel, Word, Microsoft Project, Google Applications, and ability to learn new software.

·        Excellent organization, written and verbal communication skills; ability to meet deadlines.

·        Creativity - the individual actively seeks creative solutions, is inquisitive, and rises to the challenge.

·        Adaptability - the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.  

         Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

         Excitement and interest in bike sharing a must.

·        Knowledge of Chicago geography.

·        May require bending, stooping, lifting up to 35 pounds.



·        Must be currently enrolled at accredited college, university, or community college.

·        Must have a cumulative GPA of 2.75 for all college level courses

         May require bending, stooping, lifting up to 35 pounds.

Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.  All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Chicago Bike Share’s Mission.

Alta Bicycle Share is proud to be an equal opportunity/ affirmative action employer.


Full-Time/Part-Time Full-Time  
Salary Salary: non/paid internship, possibility of college credit  
Bargaining Unit Position  
Close Date 6/14/2013  
Exempt/Non-Exempt Non-Exempt  
Open Date 5/16/2013  
Location Divvy  

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