Columbus Administrative Assistant/Member Care 

Category Administration  




Bike sharing is a sustainable, healthy and innovative community-based transportation program providing ideal short distance, point-to-point, and simple-to-use bikes for use around the city. With established systems in Washington, DC, Boston, MA, Melbourne, Australia and New York City, Alta Bicycle Share will be introducing this community-based transport option that enhances urban livability and mobility to Columbus in summer 2013.

The program allows for users to access bikes at multiple self-serve locations and return the bike to any other avaliable station in the system. As a company our responsibilities include: marketing and membership sales, station and bike repair and maintenance, station redeployment and reporting on system and operational performance.

The administrative assistant is a versatile position, working with the Project Director, Operations Manager and other department heads to ensure successful operation of CoGo Bike Share.  The responsibilities listed below give a general idea of basic duties but may be subject to change as the program continues to grow and evolve. 



Office Management

·        Light office duties – Scanning, copying, filing

·        Ordering/maintaining office supplies

·        Mailing/shipping coordination

·        Scheduling

·        Data entry for reporting

·        Provide support for senior staff where needed



·        Monitor missing/stolen bikes

·        Contact customers about missing/stolen bikes

·        Maintain database for stolen bikes and crash bikes


Customer Service

·        Program annual and monthly customer keys

·        Maintain levels of fulfillment supplies

·        Monitor Console for new member registration

·        Log replacement requests from the Call Center for broken, lost, and stolen keys

·        Assign keys within Console for replacement requests and new members

·        Create mailing labels

·        Create and send fulfillment packages

·        Create and send helmet shipments

·        Resolve customer billing questions


Position Requirements



·        Excellent organizational skills

·        Excellent communication skills

·        Strong analytical and problem solving skills

·        Proficient knowledge of Microsoft Office

·        Valid driver's license

·        Intimate knowledge of downtown Columbus and the surrounding neighborhoods.

·        Interpersonal skills – maintain confidentiality; remain open to others' ideas; demonstrate willingness to try new things.

·        Adaptability – enthusiastically adapt to changes in the work environment; manage competing demands; deal with frequent change, delays or unexpected events.  

·        Dependability - Follow instructions; respond to management direction; communicate frequently; solicit feedback to improve performance.

·        Passion for bikes, efficiency, sustainability, and/or revolution a plus!

·        Sense of humor required.

 Regular work week will be 20 – 24 hours/week.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities in order to meet the ongoing needs of the organization.

Alta Bicycle Share is a drug-free workplace and an equal opportunity employer.





Full-Time/Part-Time Part-Time  

Salary Compensation begins at $10/hour  

Close Date 5/29/2013  

Exempt/Non-Exempt Non-Exempt  

Open Date 5/6/2013  

Location Columbus Bike Share  

This position is currently not accepting applications.

To search for an open position, please go to http://AltaPlanningandDesign.appone.com


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