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Title

Administrative Manager (Admin Team Lead) 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Description

Position Mission

 

Under direction, the Process Manager is responsible for the day-to-day operational activities of  WECC’s programs.

            
  1. Manage services and coordinates related support services such as Information Center, IT, marketing, and accounting.
    • Assess support service needs across all programs and assign resources that optimize efficiency while ensuring superior service across all programs.
    • Participate in an annual process evaluation for each program, representing fulfillment and related components.
    • Directly manage the fulfillment services including the development of processes, procedures and technologies that minimize costs while providing high quality customer service.

 

  1. Manage operations including (but not limited to) form development, form processing, invoice processing, reporting and quality control initiatives.  Specific initiatives should include:
  • Serve as a liaison to the clients for services and administrative functions.
  • Identify and implement process improvements that can increase efficiencies.
  • Track and monitor operations to identify and address any hold-ups, areas of inconsistency or other operational barriers.
  • Ensure work activities are consistent with established process flows and procedure handbook.
  • Monitor workflow and adjust work assignment and staffing levels when necessary.

 

  1. Supervision and Professional Development of Team Members:
    • Work with WECC’s Recruiter to hire the most qualified and talented staff to fill open positions within the department.
    • Provide appropriate level of training to new department staff.
    • Provide information and on-going feedback to department staff regarding expectations and performance.
    • Address and resolve all performance concerns and issues in a timely manner.
    • Work with department staff on individual professional development.
    • Prepare and conduct annual performance reviews. Complete and submit all forms associated with the review process to the department according to the review process deadline.

 

  1. Oversee the development, maintenance, and continuous improvement of operational database services.
  • Work with WECC staff, contractors, and clients to qualify data collection, warehousing, and reporting needs.
  • Work with WECC IT staff to develop dynamic, cost effective database solutions to meet needs. 
  • Coordinate the development of data entry and reporting interfaces for staff, contractors, and clients.
  • Provide quality control to ensure data integrity.
  • Conduct training for WECC staff, contractors, and clients on data entry and reporting systems.
  • Complete preparation of various program materials as needed, including rebate checks, program updates, qualified equipment lists, new program information and material requests.
  • Respond to customer concerns and questions regarding denial of rebates and program eligibility requirements.
  1. These responsibilities are not all inclusive and other duties may be assigned from time to time.

 

 

 

 

 
Position Requirements
  1. Bachelor’s degree in Business, Business Administration or related field.
  2. Three-Five years work experience in operations management and staff supervision to include:
  • Lead and build a team
  • Facilitate and resolve team conflicts
  • Manage staff performance
  • Implement new and revised process improvements
  • Set priorities for staff and self
  • Oversee day-to-day activities of a service function

3. Excellent written/ verbal communication and listening skills

4. Proficiency using Microsoft Office Suite or comparable software.

  • High level skills in Micorsoft Excel and Word preferred.
 
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Benefits Health Insurance, Cash-In-Lieu of Health Insurance, Flexible Spending Plan, Employer Paid Dental, Vision, Disability, Group Life and AD&D, 401k match, Paid Time Off, Sick Time, Tuition Reimbursement  
Location Madison, WI  
About the Organization Based in forward-thinking Madison, Wisconsin, WECC is a national leader in the design and implementation of innovative energy efficiency and renewable energy programs. WECC partners with utilities, local and state governments, regulatory agencies, and other organizations to provide cost-effective solutions that help both consumers and businesses save energy and money. Founded in 1980, with nearly 35 years of experience pioneering energy efficiency, WECC is an established and trusted trailblazer in the industry.

Though our foundation was built as a small grassroots organization focused on weatherizing homes of income-qualified residents, WECC has evolved to master and specialize in a wide range of energy products and services.


Our mission: WECC champions innovative energy initiatives that deliver short- and long-term economic and environmental benefits to consumers, businesses, and policy makers.

Are you looking for an opportunity to make a difference? Committed to quality work and helping clients achieve their goals? WECC could be for you.

Why work for WECC?
- Challenge yourself
- Achieve meaningful outcomes
- Drive change

Benefits
In today's market, strong employee benefits differentiate organizations. WECC provides a competitive benefit package, including health and dental insurance, life and disability insurance, and 401(k).

If you're an enthusiastic individual looking for new challenges with a company that respects people, planet, and productivity, send us your cover letter and resume. We look forward to hearing from you!


WECC is an equal employment opportunity employer functioning under an Affirmative Action Plan.  

This position is currently not accepting applications.

To search for an open position, please go to http://WECC.appone.com



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