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Customer Call Center Representative 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Enthusiasm should be expressed in all you do. vRide team members take pride in the enthusiasm they show every day towards serving our customers with excellence. At vRide you are empowered to own the customer experience through effective decision making to achieve our goal of resolving our customers' issues in one call. Your strong communication skills give you the ability to listen and create deep connections with our customers.

In this role, you will retrieve and document customer information while listening intently to vRide customers. You will demonstrate your ability to effectively manage multiple tasks. On a daily basis, you'll be building relationships with vRide current and future Customers. You will need  to have the core academic fundamentals like a high school diploma. We'll want to know that you've already shined brightly in customer care, for instance, a career in telecom, hospitality, insurance or banking. Above all, you want to serve our customers in a way that contributes to our company offering a superior transportation solutions experience at every opportunity.


Position Requirements
  • High school diploma or state equivalency certification required; college degree preferred.
  • Minimum of two years customer service experience in a high volume telephone contact environment of issue resolution or inquiries preferred.
  • Experience with Windows-based PCs, including general office software knowledge required.
  • Ability to remain flexible and adaptable in a fast-paced environment required.
  • Effective organizational and interpersonal skills required.
  • Excellent verbal and written communication skills required.


Full-Time/Part-Time Full-Time and/or Part-Time  
Shift Days  
Location Troy, Michigan Office  
About the Organization vRide has thrived for over thirty years because our people truly believe in doing things the right way. We are honest, fair, and caring. We rely on integrity and principle, and believe that upholding high ethical standards is vital ' to our reputation and our success. Our team of professionals are dedicated to more than simply providing modern solutions to transportation problems. We are driven by a philosophy of environmental responsibility and corporate decency which permeates all of our actions.


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