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Title

Infrastructure Operations Manager 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Description

Technology is an important business factor for LSI and is a key enabler for our employees and sales distribution partners.  We are seeking a highly skilled, motivated and forward thinking IT Infrastructure Operations Manager. This position will be responsible for the successful management of the IT Infrastructure and Operations team functions, including Systems and Network Engineering, Desktop Engineering, and Service Desk Support.  He or she will collaborate with the IT management team on a regular basis and will participate in the strategic planning activities for IT, looking for opportunities where LSI can leverage new technologies to decrease cost, improve quality, and offer innovative, cost effective solutions that are aligned with business objectives. He or she will foster an environment that encourages staying abreast of new technologies, allowing our team to provide effective consultative services to business departments.

He or She will establish and maintain agreed upon SLA’s and ensure system availability. They will ensure that adequate staffing exists and is properly trained on all required technologies and services.  He or she will be required to manage projects as well as provide oversight of day-to-day service desk support, infrastructure maintenance, and systems monitoring.  They will provide leadership with hands on support as needed to assist in troubleshooting and problem resolution. He or she will manage client communications and notifications of systems maintenance and outages and provide reports and statistical analysis in relation to established SLAs.

POSITION

  • Proactive, Collaborative, and Team oriented
  • Strong background in Technology Services and Management to include data center management, proactive monitoring of infrastructure services, service desk management, hardware and software procurement, vendor management, and development of service level agreements and performance metrics.
  • Excellent trouble-shooting and problem resolution skills
  • Project Management
  • Prioritization and oversight of support activities
  • Excellent communication and conflict management skills
  • Ability to effectively make decisions and give clear direction.
  • Effective leadership and working relationships established with peers, subordinates, functional managers and users.


POSITION EXPECTATIONS

  • Participates with the IT Leadership team on a regular basis to support business and IT initiatives Participates in developing technology roadmap, supports departmental goals and objectives, and implements projects consistent with LSI’s strategic plan.  Proactively communicates concerns and issues.
  • Develops and manages team members to create high performance teams leveraging a mix of employees and consultants to provide high value, cost effective IT solutions and support for LSI.  Provide opportunities for team members to grow their skillsets and take on new challenges which will strengthen the team and provide the highest level of support for LSI systems.
  • Responsible for enterprise wide IT operations including data center management, security, network (LAN/WAN), servers (virtual and physical), voice and communications technologies, data storage, desktop hardware and software, and systems management tools. 
  • Establishes and maintain performance metrics to align with LSI priorities and SLA’s (service, quality, reliability, availability, productivity)
  • Responsible for Infrastructure and Desktop change management which includes working with business and IT managers to communicate and coordinate planned maintenance activities.  Ensure adequate processes are in place for testing, roll-back, and contingency plans.
  • Works with end users, network administrators, systems analysts and software engineers to assist in resolving client incidents and problems
  • Manages the provision and activities of vendors, outsourcing, consulting, and contracting services. Periodically conducts an evaluation of alternative service suppliers.
  • Responsible for IT Asset management; leverage best practices for streamlining administration, inventory management, and contract management.  Oversees IT procurement and approval process for LSI’s hardware and software.
  • Works with the infrastructure team to evaluate new technology products for their potential application to LSI operations. Recommends the acquisition and implementation of products providing improved functionality or cost-effectiveness over currently installed products.
  • Develops plans for the migration of technologies to support future corporate directions. Forecasts technology requirements to ensure adequate processing capacity and manages the technology life cycle.
  • Creates and maintains documentation for current and new Technology Infrastructure systems.
  • Establishes and ensures disaster recovery plans are up to date and can be executed to provide continued business operations in the event of a disaster.  Coordinates timely response, resolution, disaster recovery, and follow-up to any “production down” problem.  Ensure systems have proper controls and safeguards. Develop, test, and maintain contingency plans for business operations.  Coordinate technical services with other business resumption activities.
 
Position Requirements
  • Bachelors degree – Business or Information Systems 
  • 10+ years Technology Services experience, including 5+ years technology management or team leadership, with emphasis on operational excellence and customer service
  • Solid understanding of  Microsoft technologies and systems management tools
  • Exceptional problem solving and analytical skills
  • Able to effectively evaluate the individual developmental needs of subordinates and team members
  • Excellent organizational, interpersonal, customer service, written and oral communication skills
  • Must have a passion for excellence, customer service, and team centric approach that inspires and challenges team members to their highest levels of performance.
  • Innovative thinker, collaborative, and results driven, looking for win-win scenarios
 
Full-Time/Part-Time Full-Time  
Location Landscape Structures - Corporate Headquarters  
About the Organization Since 1971, Landscape Structures Inc. has been the leading commercial playground equipment manufacturer in the world. Our employee-owned company is committed to making the world a better place with active children thriving in leading communities year after year, generation after generation. We encourage outdoor play that develops healthy kids and a sustainable world by creating innovative products that are environmentally responsible. Our mission from day one has been to enhance children's lives by fostering and creating inspiring play experiences while honoring the environment.  

This position is currently not accepting applications.




 


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