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Account Manager 

Category Business Development  

Account Manager


Reporting to the Director, Account Management, explore this exciting opportunity at Aclara where the successful candidate will be the primary business contact for assigned existing customers and is responsible for the success of that account.  The Account Manager is expected to consistently provide excellent customer service to accounts, as well as to represent customers’ needs and goals within Aclara. The Account Manager builds relationships with customers to encourage new and repeat business opportunities and has the responsibility to drive all follow-on sales to customers by understanding their needs.  This position requires regular travel to meet with customers.


Essential functions & responsibilities of the Account Manager include:

  • As the face of Aclara, provide primary strategic account ownership for assigned existing customers
  • Develop strong professional relationships with key individuals and top decision makers at assigned accounts
  • Understand assigned accounts’ plans, desires, and needs.  Develop an Account Plan for each assigned account which identifies strategies to properly support and up-sell each account
  • Forecast and capture follow-on sales (up-selling) to existing accounts.  Note that this requires coordination with Aclara Distributors and/or Manufacturer’s Representatives depending on Aclara’s go-to-market channel.  Maintain current account and up-sell opportunity information in
  • Meet or exceed assigned annual Sales quotas
  • Stay abreast of customer issues and resolution while relying on other departments within Aclara to drive resolution of any issues that negatively impact assigned customers.  At a very high level, coordinate Aclara personnel in support of customer issue resolution.  Communicate issue status and resolution to assigned customers
  • Appropriately balance customer satisfaction with financial implications to Aclara
  • Communicate, as appropriate, all product issues, product enhancements, product roadmap changes, and sales campaigns
  • Coordinate successful kickoff and start-up of new accounts along with Deployment Managers, as required
  • Follow all established Account Management processes and procedures
  • Review all major deliverables to ensure quality standards and client expectations are met
  • Communicate assigned customers’ goals and represent the customers’ interests within Aclara
  • Provide regular two-way communication between assigned customers and Aclara personnel, to provide strong team representation and set proper customer expectations
  • Understand the functionality of Aclara products and services to maximize Aclara’s value to the customer and effectively communicate all offerings to customers
  • Provide regular input and status on all account activity to the Director, Account Management as well as Aclara executive management


Additional responsibilities include:

  • Assist with resolution of late payment issues, as appropriate
Position Requirements

A minimum of an Associates’ or higher level degree is required as is a minimum of one year experience working within the utility industry specifically with water, gas or electric utilities.  A minimum of 3 years’ experience of Account/project management experience and/or related technical experience is required in addition to technical competence. Candidates must be goal oriented, motivated and persistent with a high level of initiative.  Candidates must be able to work well in a team environment, have excellent written and oral communications skills, have the ability to handle stressful situations and deadline pressure as well as plan and carry out responsibilities with minimal direction.

Aclara is a great place to work!

  • Received 10 Stand-Out Technologies from ACE12 recognition by Water Online in 2012 for its STAR ZoneScan solution.
  • Achieved the NorthCoast 99 Award, 2008 to 2012, for being a  great workplace that attracts, retains and motivates Top Performers;
  • Cited by the White House in 2012 for work with the Green Button Initiative and highlighted for its Green Button work in Power magazine’s Power Smart Grid Award to San Diego Gas & Electric.
  • Recognized in 2012 as one of The Networked Grid Top 10 Vendors in Smart Grid by GTM (Greentech Media) Research.
  • Received Greater Cleveland Safety Council Awards in 2012 for going all year without lost-time illness or injury and reducing its accident rate by 25 percent.
  • Recognized in 2011 with the NEO Success Award by Inside Business as one of the top-performing companies in Northeast Ohio.
  • Cited in 2010 for its efforts to promote wireless solutions for utilities with the Wi-Fi Alliance’s Outstanding Leadership and Contribution Award for a New Member.
  • Recognized in 2009 for its consumer engagement software in the 10 Years of Excellence Award presented to PPL Electric Utilities by Metering International.
  • Cited in Metering International’s 10 Years of Excellence Award to the City of Ann Arbor for its implementation of the Aclara STAR Network system.

Aclara understands that a quality team will help us lead the way. We provide an environment that supports professional growth and opportunity for advancement, and as such, we offer advanced training for specialties! If you would like to be considered for this outstanding opportunity, please apply online.  Applicants must be lawfully authorized to work in the US. Affirmative Action and Equal Opportunity Employer.

Full-Time/Part-Time Full-Time  
Division Aclara Technologies  
Exempt/Non-Exempt Exempt  
Location Aclara Cleveland  
About the Organization Do you want to become part of a dynamic and rapidly growing organization?

Come work with us on the cutting edge of technology.

Aclara Technologies LLC is a world-class supplier of smart infrastructure solutions (SIS) to water, gas, and electric utilities globally. Over 500 utilities in nine countries rely on proven Aclara solutions to connect with their customers.

SIS magnifies the benefits of networks that perform automated metering reading by incorporating a range of sensors, communications, and analytic technologies that let utilities monitor their distribution networks, optimize operations, respond to issues quickly, and preempt problems.

Aclara Technologies LLC is owned by an affiliate of Sun Capital Partners.


We are looking for motivated, dedicated employees to join our fast growing team! We offer many competitive benefits to attract, retain and motivate employees such as medical, dental, vision, flex-spending, 401k, tuition reimbursement, vacation, holiday and PTO. Check us out at

Aclara understands that a quality team will help us lead the way. We provide an environment that supports professional growth and opportunity for advancement, and as such, we offer advanced training for specialties! If you would like to be considered for our outstanding opportunities, please apply online.
Applicants must be lawfully authorized to work in the US. Affirmative Action and Equal Opportunity Employer of Minorities, Females, Sexual Orientation, Gender Identity, Protected Veterans and Individuals with Disabilities.  

This position is currently not accepting applications.

To search for an open position, please go to


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