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Customer Service Assistant  

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization Norbert Dentressangle is a leading global provider of supply chain management solutions, including value-added warehousing, packaging, contract manufacturing, and transportation. In the United States, Norbert Dentressangle employs more than 6,000 people, manages more than 40 million square feet of warehouse space across 160 sites, and serves more than 1,000 customers.  
Open Date 2/1/2013  
Location Kent - WA - 18209 80th Ave. S., Suite A  
Full-Time/Part-Time Full-Time  
Shift Days  
Position Customer Service Assistant - TLS  
  • Maintain accurate and timely shipment data in transportation systems to include, but not limited to:
    • Schedule pickup and delivery appointments
    • Track and Trace shipments
    • Provide and document details on shipment information
  • Assisting customers by phone, in person and by email
  • Identify, research and resolve customer issues
  • Provide timely communication to Supervisory personnel regarding any issues or customer developments
  • Support other CSA personnel as needed or directed
  • Perform other related CSA duties as assigned
Position Requirements

The qualified candidate must have great customer service skills and knowledge of computers and Microsoft Office.  Previous industry experience is a plus. Additional qualities include the ability to multi task, prioritize effectively and excellent written and oral communication skills.

Jacobson Companies offers a competitive wage and comprehensive benefits package to include medical, dental, vision, 401(k), paid time off and a business casual environment.

Drug screen, background check required.  Jacobson participates in E-verify and is an equal opportunity employer. 




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