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ITIL Process Engineer  

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Tenacity Solutions is a rapidly growing Security Engineering and IT Solutions firm offering professional services to the National Security market.  We believe our qualified and versatile staff is equipped to best serve our customers and engagements given the full support, empowerment, and backing of Tenacity’s back-office and corporate support.

We're headquartered in Reston Virginia and support clients in the Washington DC and metropolitan areas both in and outside of the continental US.

We offer a comprehensive health and welfare package including a generous Paid Time Off (PTO) package; a Safe Harbor contribution of 3% in addition to a 4% 401(k) match; formal education reimbursement; training and professional development programs; and semi-annual staff member bonuses just to name a few.

Tenacity Solutions is committed to breaking the mold of traditional employers to create an environment that enriches its employees and promotes a quality work/life balance. 

Position Description:

As part of the ITIL process discipline, candidate functions in a team leadership role for the definition of ITIL process and ongoing governance and related improvements to ensure the quality of services delivered to our customers and partners. Serves as liaison between the IT Service Management (ITSM) team and the customer IT Service Providers.


Position Requirements

Required (Skills, Knowledge, Abilities)

  • TS/SCI with favorable polygraph
    * Leads and/or supports functional teams that contribute to the definition of the processes, standards, and methodologies, their adoption and governance.

    * Provide leadership for the implementation of ITIL processes.

    * Responsible for identification of integration points with other processes and/or tools. Ensures all integrated processes are fully documented and understood by all IT Service Providers.

    * Interpret metrics and participate in the development of appropriate actionable plans for the definition of a new and/or improvement of an existing ITIL process. This will include detailed tactical steps to drive the changes desired with clearly defined success criteria.
    * Assist ITSM management with ensuring adherence by the IT Service Providers to the enterprise policies, standards, processes, procedures and guidelines for all ITIL processes.
    * Assist ITSM with identification of appropriate automation and process technology support.
    * Responsible for ensuring analyses of data, establishment of new governance metrics, KPI/CSF, and additional reporting.
    * Support ITSM management with compliance ensuring ITIL processes are understood, adhered to, and improved.


    * 6 plus years of prior management/leadership experience required

    * 3-5 years of prior process improvement experience required

    * Proficient in rolling out methodologies, processes, standards and/or policies.

    * Minimum of ITIL Intermediate certification. ITIL Expert desired.

    * Proven track record of leading successful change across functional and organizational boundaries desired.

    * Self-confident, results-oriented, persuasive and influential.

    * Previous experience in an Agile/SCRUM methodology preferred

    * Excellent communication and interpersonal skills.

    * Bachelor's degree in Computer Science or other relevant area.

    * Ability to apply multiple solutions to business problems.

    * Ability to rapidly comprehend the functions and capabilities of new technologies.


Tenacity Solutions is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Full-Time/Part-Time Full-Time  
Position Systems Integrator  
Number of Openings 1  
Exempt/Non-Exempt Exempt  
Req Number OPE-14-00053  
Open Date 11/14/2014  
About the Organization Tenacity Solutions Incorporated is a rapidly growing technology firm offering high-end IT consulting services to the National Security & Defense markets. We believe our customers are best served by consultants who are highly qualified, versatile, and fully supported and empowered by their company.

We're headquartered in Reston Virginia and support clients around the Washington DC beltway, CONUS and O-CONUS locations

We offer a comprehensive benefits package, generous paid time off, up to 7% contribution & match on 401(k), $10k in education reimbursement, training and professional development programs just to name a few.

Tenacity Solutions is committed to breaking the mold of traditional employers to create an environment that enriches its employees and promotes a quality work/life balance.  

This position is currently not accepting applications.

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