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Title

Contact Center Representative - Part Time 

Description

This position provides quality service to our members within defined service standards for projected call volumes.

A key component of this service to identify the financial needs of the member and recommend an appropriate credit union solution. In addition, this position provides phone and Internet assistance to members regarding their account relationships with the credit union.  This position provides members with a convenient access to a staff person that gives them personal assistance through automated channels.

This position is assigned to various workgroups based on call types. The call types are established to provide information and service to all areas of the credit union. This position more than any other in the credit union is required to have the most knowledge of all products and services.

 
Position Requirements

 

Knowledge, Skills and Abilities

  • Excellent telephone communication skills
  • Ability to handle multiple tasks
  • Ability to work in a fast paced team environment
  • General computer knowledge
  • Ability to diffuse an irate member
  • Problem solving skills
  • Understanding of credit union products, services and promotions
  • Ability to listen to the members needs and/or concerns
  • Personal integrity and reliability
  • Eligibility to be bonded
  • Ability to adapt to non-traditional work schedule with hours worked to not exceed 30 per week

Education and Experience

  • Past experience in a contact center preferred.
  • Past experience in a customer service related position preferred.
 
Full-Time/Part-Time Part-Time  
Exempt/Non-Exempt Non-Exempt  
Location Winston-Salem Area  
About the Organization Do you get a thrill out of helping people realize their dreams? Do you believe that strong, personal relationships are critical to financial success? Do you want to work for an organization that has its community's best interests at heart? We do, too. That's why we work for Allegacy. Here, you'll find a challenging, rewarding career in one of the most unique entities of the financial industry. Allegacy Federal Credit Union is a place where inclusion and camaraderie thrive, and where everyone is united in their commitment to serving our members.

 
Pay Grade None Specified 


This position is currently not accepting applications.

To search for an open position, please go to http://AllegacyFederalCreditUnion.appone.com



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