Title

Security Operations Supervisor 


Description

At Universal Protection Service, our vision is to be Exceptional! To maintain exceptional people, to provide exceptional service, and to create exceptional results! Universal Protection Service seeks dynamic, passionate applicants who love working with people! Our ideal employee is excellent with customers and has an impressive ability to communicate. This is a great opportunity to join Universal Protection Service, a dynamic high-powered security team focused on securing properties while delivering exceptional customer service.

Universal Protection Service is currently hiring for Security Operations Supervisor. The Security Operations Supervisor is responsible for staffing, scheduling and processing payroll for all Security Professionals within assigned client sites in the Branch in addition to visiting assigned post locations on a regular basis and responding to call-offs to identify a replacement and/or standing post until a replacement can be identified.

Additional responsibilities of the Security Operations Supervisor includes but is not limited to the following:

  • Maintains regular communications with Security Professionals, resolving issues regarding pay, morale or complaints.   
  • Manages overtime by effective scheduling and making timely, qualified hiring decisions. 
  • Takes prompt action to when complaints are received regarding employee performance or conduct, administers disciplinary and coaching actions, and initiates and executes routine termination actions.
  • Responsible for interfacing between Branch management and post personnel to ensure operations are functioning effectively and according to post orders, and operations and employee relations issues are being addressed in a timely manner.
  • Responsible for conducting on-the-job training, in coordination with Post Commander, of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs.
  • May be responsible for administering counseling or disciplinary actions that have been initiated by Branch Manager and/or Corporate HR Director.  
  • Distribute information to posts as directed by Branch or Corporate office, which may include communicating such information to Security Officers at posts and/or obtaining signed acknowledgements or other documents, and returning such documents to Branch or Corporate office.
  • Respond to client or site emergencies as they arise, including ensuring appropriate communication to Branch and/or Regional Manager.
  • In the event of an abandoned or open post, Security Operations Supervisor is responsible for identifying available personnel to fill the post as quickly as possible with qualified personnel; however, Security Operations Supervisor may be required to “stand post” on an as-needed basis for an undefined period of time, based on business needs.  This may include long-term assignments to specific posts or various posts, as the need arises.  
 

Position Requirements

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or experience required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Minimum high school diploma or equivalent required.  Some college education or business classes desirable.
  • Minimum 3+ years of professional-level experience required.  Prior experience in the security industry, law enforcement and/or military highly desired.  Experience in scheduling, operations or other functions of security industry a plus.
  • Current driver’s license, clean driving record (no points in prior 3 years), and ability to safely operate a Company vehicle required.
  • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.             
  • This position requires excellent attendance and punctuality.  Applicants must commit to being on time, must be able to work in a very independent environment, and ensure all directions and instructions from the branch office are followed consistently and thoroughly (such as delivery of items to client sites, training of officers at sites, standing post as needed, etc.)
  • Ability to write effective and concise reports in neat, legible handwriting is required.  Working knowledge of Microsoft Office software a considerable plus.
  • Professional, articulate and able to use good independent judgment and discretion.
  • Outstanding verbal and written communication skills required.  Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required. 
 

Division Southeast - Universal Protection Service  

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