Title

Operations Manager 


Description

Are you looking for a career with a stable and reputable company that rewards hard work, dedication, and integrity? Look No Further...Universal Protection Service, established in 1965, is recognized as the fastest growing security provider in the nation. At Universal Protection Service, our vision is to be Exceptional! To maintain exceptional people, to provide exceptional service, and to create exceptional results! At Universal Protection Service, we provide employees with opportunities that offer both challenges and rewards!

 

The focus of the Operations Manager position is responsible for staffing, scheduling and processing payroll for all Security Professionals within assigned client sites in the Division or Branch for which the Operations Manager is responsible. Maintains regular communications with Security Professionals, resolving issues regarding pay, morale or complaints. Manages overtime by effective scheduling and making timely, qualified hiring decisions. Takes prompt action to when complains are received regarding employee performance or conduct, administers disciplinary and coaching actions, and initiates and executes routine termination actions.

  • Interview and hire qualified applicants to fill open post positions in a proactive and timely manner, following company interviewing guidelines.  Also regularly evaluates low-performing employees for replacement, upgrade or transfer. 
  • Make initial job offers (for new employees) and job transfers (for existing employees) using company forms and procedures, offering rates, schedules and benefits in alignment with post contract requirements.  Maintain and publish weekly Open Post List and actively manage job openings within division/branch.
  • Create, modify and manage post schedules in Winteam to ensure adequate coverage at all times.  Ensure schedules are properly maintained in WinTeam and are updated regularly.
  • Ensure all positions are staffed according to contract requirements and effectively manage branch overtime through proper scheduling and staffing.  Maintain a qualified, sufficient pool of rovers for backfill of vacant positions as needed.
  • Receive weekly timesheets and update Winteam schedules as necessary (verify such for self-scheduling accounts).  Run bi-weekly payroll according to company procedures.  Ensure records are properly maintained and updated to reduce payroll errors.  Resolve payroll discrepancies in a timely and efficient manner, and communicate status of such to affected employees, to minimize financial exposure for Company.
  • Follow all company policies regarding timekeeping procedures, meal and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracy.
  • Process requests for final paychecks, anniversary bonuses and other pay related issues, and execute the distribution of such pay.  Act as a Company representative in such matters as unemployment hearings, workers’ compensation hearings/depositions, union meetings (where applicable), state agency activities, depositions, and other related liability matters.
  • Conduct disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner.  Ensure all such issues are documented according to company standards, and that all issues receive proper follow up for resolution. 
  • Initiate termination procedures as needed for voluntary and involuntary separations.  Execute termination meetings as necessary and complete all follow up documentation according to company standards.
  • Maintain regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement as needed.  Review “No Hours Report” with branch Human Resource staff on a weekly basis, and disposition employees who are on “active” status with no hours, in accordance with company policies, ensuring no employees remain on “no hours” status beyond 3 weeks.
  • Maintain high employee morale and low employee turnover through effective and proactive communications and timely problem resolution.  Ensure all hiring, counseling, disciplinary and termination procedures are executed in a consistent manner.
  • Ensure a smooth running operation by enforcing post specific policies and procedures through proper communication and training.  May utilize field training staff to assist in executing post-specific training.
  • Maintain a well-organized, clean and effective working area, and ensure all daily, weekly and bi-weekly deadlines are consistently met.  Prepare and run all required reports as directed by managers, review such reports in a timely manner with management team, and take appropriate action as necessary to address any report discrepancies or operational issues.
  • Perform additional projects or tasks as may be directed by managers.
  • Conduct disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner.  Ensure all such issues are documented according to company standards, and that all issues receive proper follow up for resolution. 
  • Initiate termination procedures as needed for voluntary and involuntary separations.  Execute termination meetings as necessary and complete all follow up documentation according to company standards.
  • Maintain regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement as needed.  Review “No Hours Report” with branch Human Resource staff on a weekly basis, and disposition employees who are on “active” status with no hours, in accordance with company policies, ensuring no employees remain on “no hours” status beyond 3 weeks.
  • Maintain high employee morale and low employee turnover through effective and proactive communications and timely problem resolution.  Ensure all hiring, counseling, disciplinary and termination procedures are executed in a consistent manner.
  • Ensure a smooth running operation by enforcing post specific policies and procedures through proper communication and training.  May utilize field training staff to assist in executing post-specific training.
  • Maintain a well-organized, clean and effective working area, and ensure all daily, weekly and bi-weekly deadlines are consistently met.  Prepare and run all required reports as directed by managers, review such reports in a timely manner with management team, and take appropriate action as necessary to address any report discrepancies or operational issues.
  • Perform additional projects or tasks as may be directed by managers.
 

Position Requirements

Qualifications:

  • Minimum high school diploma or equivalent required.  Prior security industry and/or military experience preferred.  College degree or coursework desirable.
  • Minimum 3 – 5 years of professional-level experience required, managing non-exempt employees in a fast-paced, service organization.  Prior experience in the security industry, law enforcement, military and/or customer service highly desired.  Experience in scheduling, operations and/or employee management in a service-related industry a significant plus.
  • Must be able to secure a valid California Bureau of Security and Investigative Services (BSIS) Guard License.  As a condition of employment, employee must successfully complete a behavioral assessment, all new-hire paperwork, a background/reference evaluation, and a post-offer/pre-employment drug and alcohol test. 
  • May require a current state driver’s license and have the ability to safely operate a vehicle; may be required to drive to client sites to address scheduling or employee issues on an as needed basis and must provide own reliable transportation for such.
  • Ability to write effective and concise reports and document investigations and counseling sessions.  Must be able to effectively communicate coaching, counseling and disciplinary actions, as well as termination meetings in a professional manner in accordance with company standards.
  • Demonstrated working knowledge of personal computers and Microsoft Office software mandatory.  Ability to learn and efficiently operate various timekeeping and payroll programs, such as Winteam, eHub, and CyCop. 
  • Demonstrated ability to be very customer service oriented, with the ability to successfully interact with all levels in the organization, including with Security Professionals, Vice Presidents and clients in a courteous and professional manner, while functioning as a team player.  Must demonstrate an effective ability to de-escalate situations before they become hostile or unpleasant.
  • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.  Must demonstrate a high level of integrity, and apply rules, policies and employment actions in a consistent, fair and equitable manner in all situations.
  • Professional, articulate and able to use good independent judgment and discretion. 
  • Outstanding verbal and written communication skills required.  Must be able to read, write and speak English in a clear, concise manner.

Online applications now being accepted. Resumes can be forwarded to egalambos@universalpro.com

 

 

 

Division West - Universal Protection Service  

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