Title

Customer Service Center Representative 


Description

Are you committed to providing exceptional customer service? Make a strong impact at a company that appreciates and rewards service excellence! With over 25 years of experience, Universal Protection Security Systems is one of the fastest growing security integrators in the country. We provide commercial high-rise office environments with the highest quality of systems design and installation, coupled with 24/hour monitoring, database management and unmatched customer service. 

We are seeking a Customer Service Center Representative candidate for swing and/or graveyard shifts. All applicants MUST be available to work weekends.

The Customer Service Center Representative duties include but are not limited to:

·        Monitoring, managing and responding to numerous remote security systems

·        Remote handling of emergency and non-emergency situations at client sites (fire alarms, access control, and visitor assistance).

·        Documentation of issues, notification to supervisory personnel and handling of all customer service calls in a timely manner

 

 

Position Requirements

If you meet the minimum requirements listed below, please come to our hiring event, Monday December 3rd or Tuesday December 4th between the hours of 8:30 AM and 11:30 AM and 1:30 PM to 4:30 PM at the address below:

Universal Protection Security Systems

1815 East Wilshire Blvd.

Suite 910

Santa Ana, CA 92705

 

·        High School diploma or GED equivalent.

         Must be able to provide proof of eligibility to work in the US.

·        As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.

·        Must possess exceptional customer service and communication skills.

·        Must have 2+ years of customer service/dispatch experience. Prefer previous call center experience preferred.

·        Possess a proven record of stability and good attendance in previous positions.

·        Must be available to work weekends and holidays.

·        Team player with the ability to get along well with others in a fast paced environment.

 

 

 

 

 

 

 

Division Universal Protection Security Systems  

About the Organization Proud member of  


This position is currently not accepting applications.

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