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Title

Field Training Manager 

Description

At Universal Protection Service, our vision is to be Exceptional! To maintain exceptional people, to provide exceptional service, and to create exceptional results!

Universal Protection Service is the 6th largest security company in the U.S. and the 4th largest U.S. owned security organization. We attribute our success to our people. If you demonstrate exceptional service skills and enjoy contributing to a winning organization, we may have a position for you!


If you are a dynamic leader with a passion for service excellence and would like to be an integral part of our success, please consider joining our team. Universal Protection Service is known as the leader in client satisfaction among facility service providers.   We seek leaders that inspire the best from their employees and have the ability and desire to mentor, train, and help their staff grow!  If you are a dynamic leader with a passion for service excellence and would like to be an integral part of our success, please consider joining our team.

The successful Field Training Manager is responsible for:

  • Must customarily and regularly exercise discretion and independent judgment in the normal course of day to day activities to ensure compliance with all Company policies and procedures.  Includes responsibility for visiting post locations within the assigned division on a regular basis (specific schedule varies) to monitor performance, address daily operations issues, communicate policy changes or company information, adjust staffing schedules as needed, and make post inspections to ensure professional image (including the hygiene and uniform appropriateness of officers and cleanliness/organization of the post) and quality standards are being maintained. 
  • Responsible for gathering and organizing information to update Post Order manuals on a regular basis (at least annually) for each assigned post.  Make necessary changes and updates to manuals as new information is obtained.  Maintain log of “date last updated” to track when Post Order updates are due and are made.  Ensure training with assigned personnel is conducted on all Post Order changes and that training is logged.
  • Responsible for conducting New Hire Certifications and on-the-job training, in coordination with Post Commander or other site supervisor, of new employees assigned to post, or when changes to post orders are made.   This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs.
  • Conduct regular inspections of the post to identify safety issues such as trip hazards, slip/fall hazards, and other workplace injury prevention issues.  Fix/resolve issues where possible, or report to supervisor in writing for resolution.
  • Respond to call-offs that occur during the shift, and using established company guidelines, identify another S/P to respond and fill the open post, preferably by identifying individuals who are “under 40 hours” and will not incur overtime as a result of the fill-in.  Assist Operations Manager with scheduling call-offs or other changes that occur at the site creating a need to adjust the staff scheduling. 
  • Assist Operations Manager by reviewing timesheets for completeness in the field and ensure that all Security Professionals are trained in the proper procedures for signing in/out, and taking required meal and rest periods.  Assist with timesheet collection, payroll report review, and distribution of new timesheets and paychecks to assigned accounts. 
  • Fill in for Operations Manager during periods of vacation or on an “as needed” basis determined by Branch Manager.  This includes performing payroll and scheduling duties. 
  • Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Branch Manager and/or Corporate HR Director.  May be responsible for writing a report of the situation or assisting with an investigation, as directed by Branch Manager or Corporate HR Director.
  • May be responsible for administering counseling or disciplinary actions that have been initiated by Operations Manager, Branch/Division/Service Manager and/or Corporate Human Resources staff. 
  • Conduct patrol visits to assigned accounts per contracted schedule, including physical observation of the property, report writing, conducting detex rounds (or ReportTrack or other similar method), and securing doors.  Make decisions and report findings if any security concerns are detected.
  • Respond to first report of injury calls from post locations, perform transports to appropriate medical facility for non-emergency situations, and complete all required injury/illness reports and forms according to existing company policies.  Make initial reports to supervisor about injuries immediately upon knowledge of such, and conduct (or assist in conducting) investigations as directed by supervisor or Human Resources.
  • Distribute information to posts as directed by Branch or Corporate office, which may include communicating such information to Security Professionals at posts and/or obtaining signed acknowledgements or other documents, and returning such documents to Branch or Corporate office.
  • Respond to client or site emergencies as they arise, including ensuring appropriate communication to supervisor and/or Regional Vice President.
  • Field Training Manager may not stand post for more than 6 hours per week (15% of total regular schedule).  Notify supervisor in writing immediately if maximum allowable time is approaching.  May not exceed maximum without prior written approval from supervisor under any circumstances. 
  • Other duties and tasks as assigned.

 

 
Position Requirements

Qualifications

 Qualified applicants for the Field Training Manager positions will meet the following requirements: 

  • Minimum high school diploma or equivalent required.  Some college education or business classes desirable.
  • Minimum 4+ years of professional-level experience required.  Prior experience in the security industry, law enforcement and/or military highly desired.  Experience in scheduling, operations or other functions of security industry a plus.
  • Current California driver’s license, clean driving record (no points in prior 3 years), and ability to safely operate a Company vehicle required.  Valid BSIS guard license is required to be maintained at all times while in this position (BSIS is for California employees; other state licensing as required applies)
  • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. 
  • This position requires excellent attendance and punctuality.  Incumbents must commit to being on time, must be able to work in a very independent environment, and ensure all directions and instructions from the branch office are followed consistently and thoroughly (such as delivery of items to client sites, training of officers at sites, standing post as needed, etc.)
  • Ability to write effective and concise reports in neat, legible handwriting is required.  Working knowledge of Microsoft Office software a considerable plus. 
  • Professional, articulate and able to use good independent judgment and discretion. 
  • Outstanding verbal and written communication skills required.  Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required. 

 

 Essential Physical and Mental Functions

  • Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet)
  • Climb stairs, ramps, or ladders occasionally during shift
  • Occasionally bend/twist at waist/knees/neck to perform various duties
  • Occasionally lift or carry up to 40 pounds
  • Run as needed
  • Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks
  • Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination
  • Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones
  • Work in various environments including adverse outdoor conditions such as cold, rain or heat;
  • Constant mental alertness and attention to detail required while setting priorities and following up on assignments
  • Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
 
Division West - Universal Protection Service  
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