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Local System Administrator 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization Pearl Interactive Network, Inc. is a fast growing managed services and national staffing firm. In addition to performing a social mission of creating jobs for veterans, disabled veterans, people with disabilities, military spouses and people living in geographically challenged areas, we provide exceptional service and believe that it is our duty to be an asset to our customers, to each other and to the community. Pearl Interactive Network is proud of our many accomplishments and has won national recognition from leading business sources such as BusinessWeek, Harvard Business Review, and Bloomberg reports. To learn more about our company please go to our website at:  
Req Number INF-13-00001  

Job Title: Local System Administrator

 Brownsville, TX

Reports to: LSA Manager

Revision Date: April 2013

Department: Information Technology

Salary: $13.45- $15.45/per hour

Classification: Full time

Operating hours are 8a to 7p M-F

Shifts:  8a-5p and/or 10a-7p

Job Purpose: Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Confer with network users about how to solve existing system problems. Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.

  • Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
  • Design, configure, and test computer hardware, networking software and operating system software.
  • Analyze equipment performance records to determine the need for repair or replacement.
  • Plan, coordinate, and implement network security measures to protect data, software, and hardware.
  • Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
  • Train people in computer system use.
  • Configure, monitor, and maintain email applications or virus protection software.
  • Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
  • Coordinate with vendors and with company personnel to facilitate purchases.
  • Perform data backups and disaster recovery operations.
  • Load computer tapes and disks, and install software and printer paper or forms.
  • Maintain an inventory of parts for emergency repairs.
  • Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
  • Perform routine network startup and shutdown procedures, and maintain control records.
  • Maintain logs related to network functions, as well as maintenance and repair records.

Position Duties:

  • Respond to and communicate with CSRs to support use of desktop application and associated websites.
  • Assist the LSA Manager in associated project tasks and help to create workarounds.
  • Ensure tracking and reporting requirements are consistently maintained and updated in regards to helpdesk tickets opened, closed, pending, User IDs, accurate number of licenses and disabled accounts, as assigned by the LSA Manager.
  • Assists the LSA Manager in the evaluation and creation of business processes.
  • Helps to develop creative yet workable solutions to difficult, complex problems.
  • Accurately track detail required to ensure contact centers maintain compliance with standard operating procedures (SOPs).
  • Work with supervisory staff at all contact centers.
  • Assist in the maintenance of publications electronically in the NGD Siebel application.
  • Assist the LSA Manager in creating and refining current SOPs that involve contact Center Operations and the desktop application as required.
  • Update and maintain contractor defined fields per business needs.
  • Coordinate use of Broadcast Messages and User Alerts that do not pertain to content.
  • Facilitate the deployment and configuration of personal computers.
  • Coordinate with Facilities or Program team for internal moves of people and equipment.
  • Install operating systems, configure email accounts, troubleshoot IP and connectivity issues, ensure proper web browser installation, and perform proper local workstation and network configuration as well as software configuration.
  • Install and maintain network hardware and software.
  • Troubleshoot network usage and computer peripherals.
  • Occasional travel to other sites for application maintenance training.
Position Requirements


  • Must be computer literate and be familiar with help desk procedures.
  • Ability to interact well with all levels of employees and management.
  • Strong written and verbal communication skills required.
  • Must have strong interpersonal and customer service skills.
  • Strong analytical and organizational skills.
  • Knowledge of systems software to determine if a malfunction is in hardware or in software.
  • Ability to understand and troubleshoot software.
  • Ability to train end users.
  • Ability to work well with other people in a team oriented environment.
  • Ability to install/deploy Windows based computers.
  • Possess working knowledge of Microsoft suite of products including Word, Excel, Access and PowerPoint.
  • Good working knowledge of Internet Explorer software usage and configuration.
  • Must be comfortable lifting up to 35 pounds perhaps once or twice daily.
  • Work off-shift as necessary.

Skills/Qualifications/Keywords: Help Desk, Desktop Applications, Customer Service, IT, LAN, Network Administrator, Network Technician, Desktop Support, Network Coordinator, Tracking, Coordinate, Analyze, Internet Explorer, MS Suite Applications, Windows technology, Professional, Strong Communication Skills, Follow up, Attention to Detail, Documentation Skills, Team Player, Troubleshooting, Siebel, eHealthcare, PC’s

Equal Opportunity Employer Judi  
Post Internal Days 0  

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