Performance Monitoring and Metric Analyst  

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law
About the Organization Constellation West is an award winning company that delivers Information Technology (IT) engineering services and solutions along with non-IT subject matter expertise world-wide. Established in 1997, Constellation West continues as an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill across the nation with multiple agencies such as the Department of Veteran Affairs, Department of Defense, civilian agencies, and national intelligence community. Many of the positions supporting U.S. federal government require our employees be granted security clearances.

Constellation West provides fully integrated solutions spanning all aspects of system/network engineering, system/network administration, data management, information assurance, quality assurance, full lifecycle support, software development, and geospatial information services. Constellation West looks for the right people ready to step up and be part of a dynamic team.

If you are looking for a new challenge and a rewarding opportunity to apply your expertise, knowledge, and problem solving skills, come join our team! Constellation West offers competitive salary and benefits including:

• Tuition reimbursement
• Competitive 401(k) plan
• Competitive Health Benefits
• 10 Paid Holidays!!
• 15 PTO Days!
• Veteran Hiring Preference

Constellation West is proud to be an EEO/AA employer M/F/D/V

Category Professional Services  


Functional Responsibilities:

Reviews and analyzes to ensure ITCC operations are measured according to performance standards defined by government representatives, contract deliverables, internal metrics and industry best practices.  Monitors performance of ongoing, establishes and oversees contract measurement and reporting.  Develop, provide input and present Senior Management and USSTRATCOM Leadership briefing material related to Performance monitoring and measures.


In addition to the standard skills, the Performance Monitoring and Metric Analyst shall have the following skills, knowledge and experience:

  • Above average customer service skills.
  • Ability to oversee multiple projects, and manage complexity.
  • Experience with software used by Management and the Project Management group, including but not limited to:

        Microsoft Project

        Microsoft Exchange

        Microsoft Excel

        Microsoft Power Point


  • Ability to aggressively collaborate and gain assistance from Contractor and Government support staff assistance in establishing and monitoring performance measures.
  • Ability to appropriately escalate issues/performance indicators to the correct manager for resolution.


Responsibilities:  The Performance Monitoring and Metric Analyst is responsible for:

  • Determining and establishing ITCC program and USSTRATCOM system/service performance measures. With the following organizational goals:
    1. Ensure the availability of existing system/service capabilities
    2. Utilize available staff resources efficiently
    3. Timely desponse to USSTRATCOM Mission Requests for new features or services
    4. Ensure the successful implementation of system changes
    5. Ensure Capacity Management of existing system/service capabilities


  • Define key performance indicators (KPI).
  • Maintain standard leadership briefs and/or dashboards.
  • Responsible for collaborating with Line of Service Leads for producing Remedy queue status and metrics reports.
  • Responsible for tracking and providing status reports on PWS performance measures/SLA and incentive targets, ensuring that targets are met and giving notification to the proper levels of management when performance measures/SLAs and incentive targets are at risk of not being met.
  • Support the Service Delivery Manager is his/her role as the Service Level Process Manager.
  • Create and maintain a performance monitoring tool inventory
  • Create and maintain a performance monitoring road map.

Position Requirements

Possesses requisite knowledge and expertise so recognized in the professional community that the Government is able to qualify the individual as an expert in the field.  Subject matters range from non-engineering disciplines such as finance and business to quasi-engineering disciplines, such as SLA development and metrics.  Demonstrates exceptional oral and written communication skills.  Provides leadership position in specific areas of expertise.

  • DOD Secret clearance is required
  • Five years of related experience
  • Bachelors degree in a related area

Full-Time/Part-Time Full-Time  

Shift Days  

Location Offutt AFB  

Number of Openings 1  

Salary Range  

Req Number PRO-13-00084  

This position is currently not accepting applications.

To search for an open position, please go to http://CSSS.appone.com


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