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Exchange Technician 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization Constellation West is an award winning company that delivers Information Technology (IT) engineering services and solutions along with non-IT subject matter expertise world-wide. Established in 1997, Constellation West continues as an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill across the nation with multiple agencies such as the Department of Veteran Affairs, Department of Defense, civilian agencies, and national intelligence community. Many of the positions supporting U.S. federal government require our employees be granted security clearances.

Constellation West provides fully integrated solutions spanning all aspects of system/network engineering, system/network administration, data management, information assurance, quality assurance, full lifecycle support, software development, and geospatial information services. Constellation West looks for the right people ready to step up and be part of a dynamic team.

If you are looking for a new challenge and a rewarding opportunity to apply your expertise, knowledge, and problem solving skills, come join our team! Constellation West offers competitive salary and benefits including:

• Tuition reimbursement
• Competitive 401(k) plan
• Competitive Health Benefits
• 10 Paid Holidays!!
• 15 PTO Days!
• Veteran Hiring Preference

Constellation West is proud to be an EEO/AA employer M/F/D/V
Category Information Technology  

Description of Job

As our Exchange Technician you will be required to work under the Hines VA Enterprise Messaging Services (EMS) contract, The Constellation West Team supports an infrastructure that provides e-mail services for approximately 300,000 VA customers located across all 50 States and Puerto Rico.  The physical infrastructure consists of well-connected private wide area network that connects 22 physical sites, across which are a total of approximately 850 messaging-related Servers.  The messaging infrastructure is based on the Windows Server 2003 platform with Active Directory, Exchange Server 2003, Exchange Server 2007, and Blackberry Enterprise Servers.  Microsoft Operations Manager is used in a distributed architecture to automatically generate alert messages via e-mail to quickly provide data about possible problems with one or more aspects of the infrastructure.

Position Requirements

Experience Requirements

  • Complete Level II & III, 24/7 Enterprise e-mail support (over 500 servers, 300,000 users)
  • Exchange storage management – space and performance on the Clusters and SANS, offline defragmentation of databases.
  • Responsible for maximizing system uptime, supporting disaster recovery efforts, and ensuring that all sites are compliant with the latest anti-virus protection and patches.
  • Maintains network performance by installing new software, performing upgrades and maintenance, and repairing LAN/WAN hardware
  • Reports – complete documented solution for performance and uptime
  • Assist with back up and restores
  • Support of Enterprise Blackberry System, hand-held units and servers
  • Monitoring and reporting on complete EMS infrastructure  

Experience and Knowledge

  • Microsoft BackOffice products – Microsoft Active Directory, Exchange, and Systems Management Server.
  • Apply multidisciplinary skills to resolve enterprise-wide IT problems
  • Experience in Enterprise Exchange  2003 environments
  • Knowledge in use of Remedy Action request system
  • Experience with Microsoft clustering technologies
  • Knowledge of Exchange migration techniques
  • Knowledge of Back up applications and topologies
  • Knowledge with Blackberry Exchange Server (BES) is a plus
  • May provide 24/7 on call support
  • SMS/MOM/STAT/TSM is desired, but not required

Clearance Requirements

  • Individuals selected, shall be subject to a background investigation and must receive a favorable adjudication from the VA Office of Security and Law Enforcement prior to project performance. 


Skills and Personal Qualities

  • Excellent oral and written communication skills
  • Ability to work in a fast-paced, dynamic environment
  • Ability to interface with all levels of management
  • Excellent time management, scheduling, and organizational skills
  • Ability to work well independently or in a team setting

Soft Skills

  • The work environment is dynamic and challenging. The right candidate must be a team player who has the ability to work on multiple projects and can organize and prioritize their work to achieve desired results in a timely manner
  • Must be team-oriented and have excellent oral and written communication skill
  • Must demonstrate a high degree of courtesy, efficiency and professionalism when communicating with colleagues, internal and external customer

Certification Requirements

  • Position requires a minimum of five years’ experience
  • Bachelor’s degree in Computer Science, Information Systems, or Engineering preferred or 5 years of specialized experience in Lieu of degree.
  • Microsoft Certified Systems Engineer (MCSE) 2000/2003 is desired.
Full-Time/Part-Time Full-Time  
Shift Days  
Location Hines, IL  
Number of Openings 1  
Exempt/Non-Exempt Exempt  
Req Number INF-13-00001  

This position is currently not accepting applications.

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