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Title

Help Desk Support Services Specialist  

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
About the Organization Constellation West is an award winning company that delivers Information Technology (IT) engineering services and solutions along with non-IT subject matter expertise world-wide. Established in 1997, Constellation West continues as an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill across the nation with multiple agencies such as the Department of Veteran Affairs, Department of Defense, civilian agencies, and national intelligence community. Many of the positions supporting U.S. federal government require our employees be granted security clearances.

Constellation West provides fully integrated solutions spanning all aspects of system/network engineering, system/network administration, data management, information assurance, quality assurance, full lifecycle support, software development, and geospatial information services. Constellation West looks for the right people ready to step up and be part of a dynamic team.

If you are looking for a new challenge and a rewarding opportunity to apply your expertise, knowledge, and problem solving skills, come join our team! Constellation West offers competitive salary and benefits including:

• Tuition reimbursement
• Competitive 401(k) plan
• Competitive Health Benefits
• 10 Paid Holidays!!
• 15 PTO Days!
• Veteran Hiring Preference

Constellation West is proud to be an EEO/AA employer M/F/D/V
 
Category Information Technology  
Description

Under general supervision, provides second-tier support to end users for either PC, server, or mainframe applications and hardware. Handles problems that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to senior level.




 

 

 
Position Requirements
  • Must possess individual knowledge and skills working in a client server and storage area network environment that has equipped the contractor with the ability to perform routine functions independently or with little to no oversight by the Federal Site Lead or Senior Help Desk Specialist.
  •   Experience performing system backups. Possess a competent level of knowledge or understanding of large file system backup strategies; experience or knowledge using Storage Area Network (SAN) and/or Virtual Tape Libraries (VTL) which has equipped the contractor with the skills and abilities to troubleshoot, diagnose, and resolve issues independently. Knowledge of Veritas Netbackup or High Availability Disaster Recovery (HADR) is a benefit
  •   Must possess competent knowledge and experience working in a client server environment utilizing one or more of these operating systems (LINUX, Windows, AIX, and UNIX).
  •   Must demonstrate the ability to independently perform successfully in one or more of these environments.
      Must have the knowledge and skills required to perform rack, stack, and installs of servers, software packages, perform system patching and troubleshoot connection or system unavailability issues.
  •   Experience using the Remedy ticketing suite or similar ticketing system.
  •   Experience using peripheral components to connect to servers and troubleshoot/diagnose customer connectivity issues or system failures.
  •   Possess excellent communication skills, both orally and written
  •   Possess knowledge, skills, and experience installing and terminating Cat 516 and Fiber Optic cabling within a datacenter environment, to include using a optical time-domain reflectometer (OTDR) and other cable testing tools.
  •   Experience and skills required in the use of the Microsoft suite tools used for documentation creation and management, specifically using Word, Excel, PowerPoint, Visio, Access, and Outlook.
  •   Experience with data communications hardware/software, including routers, switches and firewalls.
  •   Ability to work in a team environment with strong interpersonal skills, both written and oral, and a positive attitude toward sharing expertise and assisting others to learn.
  •   Ability to perform installation of network cabling, cable termination, fiber optic cable installation and termination. Contractor's level of knowledge should be commensurate with those of a senior level person capable of providing guidance and assistance to intermediate level personnel
  •   Ability to install, maintain, and monitor electronic equipment including: network cards, CSU/DSUs, hubs, routers, switches, controllers, multiplexors and other related networking equipment.
  •   Note: Must possess ITIL®V3 Foundation level certification or be able to obtain this certification at employer cost within 90 days of employment start date,
  •   Requires Bachelor degree and 3 plus years or related experience or HS degree and 6 plus years of related experience

Must possess individual knowledge and skills working in a client server and storage area network environment that has equipped the contractor with the ability to perform routine functions independently or with little to no oversight by the Federal Site Lead or Senior Help Desk Specialist.

  • Experience performing system backups. Possess a competent level of knowledge or understanding of large file system backup strategies; experience or knowledge using Storage Area Network (SAN) and/or Virtual Tape Libraries (VTL) which has equipped the contractor with the skills and abilities to troubleshoot, diagnose, and resolve issues independently. Knowledge of Veritas Netbackup or High Availability Disaster Recovery (HADR) is a benefit
  • Must possess competent knowledge and experience working in a client server environment utilizing one or more of these operating systems (LINUX, Windows, AIX, and UNIX).
  • Must demonstrate the ability to independently perform successfully in one or more of these environments.
    Must have the knowledge and skills required to perform rack, stack, and installs of servers, software packages, perform system patching and troubleshoot connection or system unavailability issues.
  • Experience using the Remedy ticketing suite or similar ticketing system.
  • Experience using peripheral components to connect to servers and troubleshoot/diagnose customer connectivity issues or system failures.
  • Possess excellent communication skills, both orally and written
  • Possess knowledge, skills, and experience installing and terminating Cat 516 and Fiber Optic cabling within a datacenter environment, to include using a optical time-domain reflectometer (OTDR) and other cable testing tools.
  • Experience and skills required in the use of the Microsoft suite tools used for documentation creation and management, specifically using Word, Excel, PowerPoint, Visio, Access, and Outlook.
  • Experience with data communications hardware/software, including routers, switches and firewalls.
  • Ability to work in a team environment with strong interpersonal skills, both written and oral, and a positive attitude toward sharing expertise and assisting others to learn.
  • Ability to perform installation of network cabling, cable termination, fiber optic cable installation and termination. Contractor's level of knowledge should be commensurate with those of a senior level person capable of providing guidance and assistance to intermediate level personnel
  • Ability to install, maintain, and monitor electronic equipment including: network cards, CSU/DSUs, hubs, routers, switches, controllers, multiplexors and other related networking equipment.
  • Note: Must possess ITIL®V3 Foundation level certification or be able to obtain this certification at employer cost within 90 days of employment start date,
  • Requires Bachelor degree and 3 plus years or related experience or HS degree and 6 plus years of related experience
 
Full-Time/Part-Time Full-Time  
Shift Days  
Location Beltsville USDA Work site  
Number of Openings 1  
Exempt/Non-Exempt Exempt  
Req Number INF-12-00282  

This position is currently not accepting applications.

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