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Help Desk Support Services Specialist Intermediate Equipment Specialist  

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization Constellation West is an award winning company that delivers Information Technology (IT) engineering services and solutions along with non-IT subject matter expertise world-wide. Established in 1997, Constellation West continues as an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill across the nation with multiple agencies such as the Department of Veteran Affairs, Department of Defense, civilian agencies, and national intelligence community. Many of the positions supporting U.S. federal government require our employees be granted security clearances.

Constellation West provides fully integrated solutions spanning all aspects of system/network engineering, system/network administration, data management, information assurance, quality assurance, full lifecycle support, software development, and geospatial information services. Constellation West looks for the right people ready to step up and be part of a dynamic team.

If you are looking for a new challenge and a rewarding opportunity to apply your expertise, knowledge, and problem solving skills, come join our team! Constellation West offers competitive salary and benefits including:

• Tuition reimbursement
• Competitive 401(k) plan
• Competitive Health Benefits
• 10 Paid Holidays!!
• 15 PTO Days!
• Veteran Hiring Preference

Constellation West is proud to be an EEO/AA employer M/F/D/V
Category Information Technology  

Under general supervision, provides second-tier support to end users for either PC, server, or mainframe applications and hardware. Handles problems that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to senior level.

Position Requirements
  • Experience working in a data center, being responsible for coordinating and
  • performing operator maintenance on peripheral equipment components.
  • Experience in the disposal process of media, or preparing equipment and other components for removal from the data center.
  • Experience or knowledge using Automated Tape Libraries (ATL)
  • Experience and knowledge of rack and stack of servers, cable installs and removal, and the handling of incoming/outgoing equipment shipment.
  • Knowledge and skills required in the use of Remedy ticketing system for document management.
  • Experience and skills required in the use of the Microsoft suite and tools for document creation and management, specifically using (Word, Excel, PowerPoint, Visio, Access, Outlook).
  • Possess good communication skills, both orally and written.
  • Knowledge or concept of power and environmental equipment and strategies.
  • Requires a minimum of 3 years of related experience
  • Must be able to pass USDA Public Trust Background Investigation as a condition of employment
Full-Time/Part-Time Full-Time  
Shift Days  
Location Kansas City -USDA  
Number of Openings 1  
Exempt/Non-Exempt Exempt  
Req Number INF-12-00280  

This position is currently not accepting applications.

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