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Community Care Liaison - Community Care Hospice & Hospice of Fayette County 


The Community Liaison is responsible all sales and marketing activities, from lead generation through close in an assigned territory, developing and implementing agreed upon marketing plans which will meet the goal of expanding the customer base in the market areas. The Community Care Liaison works within the sales team, and with the clinical teams, for the achievement of customer satisfaction, and the continual growth of census. This is shown by meeting team goals for referrals on a monthly and annual basis. This will be achieved through long term development of account relationships, in line with Ohio’s Hospice vision and values.

This position will support Community Care Hospice & Hospice of Fayette County

Key Job Responsibilities, Outcomes and Standards:

Generate referrals and admissions through sales and marketing strategies, within assigned territory. Territories being; hospitals, physician offices, home health agencies and community health organizations.

Develop strategies for assigned area that focuses on growth and sustainable growth. Also being flexible, to recognize changing referral patterns in assigned area which will result in modifying strategies, to meet on going challenges.

Minimum of 40 account visits per week. Community Care Liaisons will be monitored through the net-track system weekly by director to ensure that standard numbers of visits are being made to provide customer satisfaction and referral growth. Documentation is completed in CRM at the end of each business day. Director will closely monitor three times per week for completed documentation to ensure up-to-date information is readily available to facilitate effective communication and timely follow-up with accounts.

Responsible for meeting monthly and annual referral/admission goals in a specific territory. Monthly team referrals/admissions goals will be accomplished 90% of the time. Monitored monthly by Director through Net-track System.

Identifies, develops and maintains key relationships in the medical community, by participating in various functions sponsored in the medical community. Community Care Liaison will involve themselves in one to two meaningful community activities within service area (serving on organizational boards, volunteer activity, and participation in an organization’s annual event.) Community Care Liaisons will inform the Director which events they will be attending.

Promotes Ohio’s Hospice through educational opportunities and community events. Community Care Liaison will provide educational opportunities in assigned area. Also will attend community events sponsored by Ohio’s Hospice, as assigned by director.

Will assist with informational visits as requested.

Position Requirements

The appropriate candidate will be results oriented and have a passion for getting the hospice benefit to all eligible patients.

  1. Valid Ohio Drivers License
  2. A broad understanding of the sales process in the Healthcare Industry
  3. Bachelor’s Degree, in business, marketing or a combination of education and experience.
  4. 2 years sales experience preferred
  5. Computer competency: Basic knowledge along with MS office and CRM
  6. Understanding and experience with the Hospice Concept and Philosophy a plus.
  7. State minimum auto insurance
  8. ** A Safe driving record is mandatory: no more than 3 moving violations or more than one chargeable accident in the past 36 months and no major convictions (drunk, drug or reckless driving) within the past 7 years.
Full-Time/Part-Time Full-Time  
Shift First  
Position Community Care Liaison  
Post Internal Days 0  
Exempt/Non-Exempt Exempt  
Req Number COM-18-00001  
Location Ohio's Hospice of Dayton  
About the Organization Ohio's Hospice is an affiliation of non-profit hospice organizations including Hospice of Dayton, Hospice of Miami County, Hospice of Butler & Warren Counties, Hospice of Central Ohio, and Community Care Hospice of Wilmington, offering superior care and superior services to patients and their families in southwest Ohio. We continue to grow our service area and are currently serving in well over 20 counties. Care is provided in patient homes, extended and assisted living facilities, two Hospice House locations in Montgomery and Butler County, and inpatient hospice centers in Miami County and at Hospice of Central Ohio.

You may find a deeper meaning in your work, or rediscover why you chose your profession in the first place. The passion you may have been missing in previous workplaces can be found at our organizations. We offer a full range of benefits including generous paid vacation/time off, competitive health, dental, vision, STD/LTD and life insurance, matching 401(k), mileage and tuition reimbursement, Wellness initiatives and more. Our culture encourages personal empowerment, teamwork and professional growth. We are proud to be Equal Opportunity Employers.

This position is currently not accepting applications.

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