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Claims Service Consultant 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Location Ohio - Cleveland  
Category Claims  

This position is responsible for answering questions pertinent to existing claim and determine appropriate course of action. Initial loss taking and claim set-up including, but not limited to: recognizing and opening appropriate exposures based on facts of loss, documenting specific details of loss, selling company program, validating the claim assignment, using judgment and initiative to determine additional services or identify solutions specific to the callers' needs. Also responsible for handling new loss reports ranging from severe human trauma to minor accidents/incidents. Responsible for identifying customer needs and working to meet those needs using appropriate customer service skills.

Position Requirements

Prior call center or direct customer experience and the ability to work effectively in a team-oriented environment is required. The ideal candidate should demonstrate strong oral, written, organizational and time management skills. Proficiency in Microsoft Office. keyboarding and effective time management is also required. Professional phone etiquette; familiarity with and adherence to company policies and procedures and the role's relationship to other functions.

About the Organization National General Insurance is one of the largest automobile insurers in the United States. National General Insurance offers a variety of property and casualty products, including personal auto, RV, motorcycle, commercial auto and homeowners insurance. With a nationwide network of claims professionals, local independent agents and a 24-hour, toll-free claims hotline available 365 days a year, National General Insurance provides superior claims service for its customers.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ company match
• Company Paid Holidays
• Generous Time-off policy
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• Subsidized parking (Downtown Cleveland)
Req Number CLA-14-00077  

This position is currently not accepting applications.

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