Basic Function - Answer questions pertinent to an existing claim and determine appropriate course of action. Initial loss taking and claim set-up includes but is not limited to: recognizing exposure and documenting specific details of loss, indexing injuries, selling company programs, establishing features, assigning claims to an adjuster, using judgement and initiative to determine what additional service or assistance is warranted under the particular call and transferring the caller to the appropriate adjuster and/or work group.
Person can be called upon to handle new loss reports ranging from severe human trauma to minor accidents.
Responsible for maintaining and growing a relationship between National General Insurance and current policyholders.
For all duties and responsibilities, incumbent will take ownership of any issue, problem, or error that could potentially impact the loss participant.
Receives calls for all lines of business and sets up new losses and documents system with the appropriate information.
Accesses new loss information to determine extenuating circumstances including but not limited to: providing car rental, lodging or any additional services. The person in this position can deal with most situations independent of a supervisor.
Recognizes opportunities to offer early tow, make shop recommendations and offer other company programs as necessary.
Once loss is set up on the system, the call is then transferred to the appropriate TCR or Field office. This includes; determining the appropriate location, severity of loss, etc.
Recognize opportunities to determine liability in the early stages of the claim.
Learn how to recognize subrogation or fraud potential and how to appropriately handle.
May backup New Loss Entry Specialists.