Billing Process Manager 

About the Organization National General Insurance (formerly GMAC Insurance) is one of the largest automobile insurers in the United States. National General Insurance offers a variety of property and casualty products, including personal auto, RV, motorcycle, commercial auto and homeowners insurance. With a nationwide network of claims professionals, local independent agents and a 24-hour, toll-free claims hotline available 365 days a year, National General Insurance provides superior claims service for its customers.

NGIC is a fast paced, dynamic, and entrepreneurial organization. Our employees live by and exemplify what we call the 4Es. We at NGIC are Energized, Engaged, Empowered, and we come into work every day determined to Execute on what is needed and expected of us. We are passionate about our organization and the value that we add every day. A successful with NGIC candidate will embody the 4Es.  

Location Ohio- Cleveland  


This position plays a key role in the department that includes interfacing with the Business to understand requirements and make recommendations, taking a lead role in analyzing the current processes, making recommendations for improvement which will reduce expenses, optimize sales and improve policy retention.

             Design Pay Plans for all Business Segments:

                        *Manage Expense Exposure: Bad debt, Credit Card, NSF, Agency chargebacks etc.

                        *Work with Product, Sales and Operations to Design Pay Plan Programs to optimize Sales, Policy Retention and Operational Efficiency.


             Maximize Fee Income Opportunities

                         * Ensure that all fee income opportunities are exploited and UW costs are adequately covered

                         * Work with Product and Corporate Analytics to ensure appropriate support for all fee initiatives


         Develop Pay Method Strategy

                          * Evaluate and revise auto pay platform


    Collaborate with UW Manager & Compliance

                           * Ensure cancellations are properly executed

                           * Analyze and revise reinstatement guidelines


Position Requirements

Ability to present a comprehensive view of the billing infrastructure for all customer segments of the PPA marketplace.

Demonstrates the ability to discuss billing concepts and articulating system integration techniques

Demonstrates ability to communicate with business as well as development staff about business requirements.

Exhibits a thorough knowledge of the system and business requirements to enable analysis of production problems.

Demonstrates ability to lead projects.

Demonstrates high level of skill in the analysis of requirements and design documents, and attending specifications meetings.



This position is currently accepting applications.


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