Title

RV Claims Manager 


About the Organization National General Insurance (formerly GMAC Insurance) is one of the largest automobile insurers in the United States. National General Insurance offers a variety of property and casualty products, including personal auto, RV, motorcycle, commercial auto and homeowners insurance. With a nationwide network of claims professionals, local independent agents and a 24-hour, toll-free claims hotline available 365 days a year, National General Insurance provides superior claims service for its customers.

NGIC is a fast paced, dynamic, and entrepreneurial organization. Our employees live by and exemplify what we call the 4Es. We at NGIC are Energized, Engaged, Empowered, and we come into work every day determined to Execute on what is needed and expected of us. We are passionate about our organization and the value that we add every day. A successful with NGIC candidate will embody the 4Es.  

Location Ohio- Cleveland  

Description

This position will be responsible for supervising, both technically and administratively, a team of Material Damage Telephone Claim Representatives (MD TCRs) primarily responsible for RV/Specialty Claims occurring across the country. This position includes the hiring and training of new personnel and continued training and development of experienced personnel. This manager will be responsible for leading with respect to customer service while also delivering on our technical metrics. This manager will monitor workload, review file quality, and handle all day to day administrative responsibilities that are required to maintain a team of RV Claims Adjusters.

 

Position Requirements

Three years claims handling experience. Supervisory or training experience is preferred. The successful candidate will have demostrated strong communication and interpersonal skills as well as strong leadership qualities. The successful candidate will also have a record of demonstrating and delivering on customer service in a consistent manner while being a strong performer in reference to our metrics. Additional qualifications include a high level of initiative, mature judgment and discretion. Organization and time management skills are necessary and very important in this role.

 

Tags  


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