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Title

Commercial Claims Manager 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Location Ohio - Cleveland  
Territory/Region  
Category Claims  
Description

This position will be responsible for supervising, both technically and administratively, a team of Material Damage Telephone Claim Representatives (MD TCRs) primarily responsible for Commercial Claims nationwide. This position includes the hiring and training of new personnel and continued training and development of experienced personnel. This manager will be responsible for leading with respect to customer service while also delivering on our technical metrics. This manager will monitor workload, review file quality, and handle all day to day administrative responsibilities that are required to maintain in-house team of MDTCR's and daily operations.

 
Position Requirements

Three years claims handling experience. Supervisory or training experience is preferred. The successful candidate will have demostrated strong communication and interpersonal skills as well as strong leadership qualities. The successful candidate will also have a record of demonstrating and delivering on customer service in a consistent manner while being a strong performer in reference to our metrics. Additional qualifications include a high level of initiative, mature judgment and discretion. Organization and time management skills are necessary and very important in this role.

 

Bachelors Degree is preferred.

 
About the Organization National General Insurance is one of the largest automobile insurers in the United States. National General Insurance offers a variety of property and casualty products, including personal auto, RV, motorcycle, commercial auto and homeowners insurance. With a nationwide network of claims professionals, local independent agents and a 24-hour, toll-free claims hotline available 365 days a year, National General Insurance provides superior claims service for its customers.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ company match
• Company Paid Holidays
• Generous Time-off policy
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• Subsidized parking (Downtown Cleveland)
 
Req Number CLA-13-00062  

This position is currently not accepting applications.

To search for an open position, please go to http://NationalGeneral.appone.com



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