Share Email Opening

PIP Claims Representative 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Location Ohio - Cleveland  
Category Claims  

Basic Function - Determines plans of action for investigating the facts of loss, examines claims data, investigates the facts of loss, determines coverage, and adjusts claims based on the interpretation and application of case law, corporate guidelines, and statutory regulations. Claims involved frequently require analysis and may require research to resolve coverage and / or damage issues.


Demonstrates a solid understanding of insurance law as it relates to claims and handling of PIP files.  Demonstrates the ability to independently find answers to more complex issues with insurance law, including reading and interpreting case law and applying to facts of the investigation.  


Has a basic understanding and knowledge of state laws and regulations applicable to claims handled, including state unfair claim practice laws, and exhibit the basic ability to apply these laws and regulations as it relates to handling of PIP and / or med pay claims assigned. 


May serve as mentor for others and assist with projects.


Responsible for maintaining and growing a relationship between National General Insurance and current policyholders. Also responsible for focusing on the needs of loss participants


Duties and Responsibilities - For all duties and responsibilities, incumbent will take ownership of any issue, problem, or error that could potentially impact the policyholder and / or loss participant:

10%--Receives claim assignments and verifies / investigates coverage and documents all appropriate information. Manager involvement with review of some claims to ensure they are commensurate with ability.


15%--Establishes an investigative plan; initiates investigation by gathering facts and evidence with all interested parties; completes appropriate reports; and takes recorded statements when necessary.   Reviews loss reserves and adjusts or opens / identifies hidden exposures as necessary.  Recognizes loss exposures meeting the large loss requirement and completing large loss reporting.  Identifies liability exposures.


15%--Analyzes, evaluates and adjusts claims within limit of authority in compliance with statutory regulations and fair claim practices; makes decisions on best options. Summarizes claims in excess of authority and submits to manager for approval.  Evaluates settlement alternatives by reviewing regulatory compliance and fair claims practices; makes decisions on best option.  Makes appropriate contacts to discuss a settlement; extends an offer to appropriate party; documents all file activity and settlement information in file notes clearly outlining basis for settlement.  May handle more complex files, including litigation, with appropriate supervision, to develop skills.

50%--Review and analysis of medical claims, including, but not limited to, the analysis and  interpretation of medical records and reports and utilization of Independent Medical Examinations, peer reviews, case management, coding reviews, and Diagnostic Related Group (DRG) audits.


5%--Learns how to determine subrogation or fraud potential and how to handle.  May refer claim to appropriate business unit for further handling.


5%--Performs other projects and assignments as directed, including, but not limited to, handling reinsurance claims (reporting and periodic updating to the reinsurer, proper file documentation required by the reinsurer, and requesting reimbursement), assisting in training PIP trainees and other PIP Reps, and participates in investigations of fraudulent and other claims with possible attendance at depositions and EUOs.

Position Requirements

Personal Injury Protection law, medical terminology, and interpreting policy coverage knowledge is preferred. Ability to make prompt insured and claimant contact, investigate claims, analyze loss facts and coverages, and process claims payments timely. We will also seek candidates with the following competencies: well-developed communication and organizational skills, a high degree of initiative and mature judgment, excellent customer service skills and the ability to resolve conflicts.  Microsoft Windows applications and general computer skills required. Selected candidates will be required to successfully obtain/maintain appropriate licensing and/or educational requirements.

About the Organization National General Insurance is one of the largest automobile insurers in the United States. National General Insurance offers a variety of property and casualty products, including personal auto, RV, motorcycle, commercial auto and homeowners insurance. With a nationwide network of claims professionals, local independent agents and a 24-hour, toll-free claims hotline available 365 days a year, National General Insurance provides superior claims service for its customers.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ company match
• Company Paid Holidays
• Generous Time-off policy
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• Subsidized parking (Downtown Cleveland)
Req Number CLA-13-00059  

This position is currently not accepting applications.

To search for an open position, please go to


Other Jobs Within Same Category
Claims Adjuster-Litigation Rep in Anytown, TX
Posted on: 8/31/2015
[Apply Now]

Material Damage Telephone Claim Representative Trainee- Personal in Cleveland, OH
Posted on: 8/31/2015
[Apply Now]

Material Damage Claims Manager in Cleveland, OH
Posted on: 8/31/2015
[Apply Now]

Injury Claim Representative II in Dallas, TX
Posted on: 8/31/2015
[Apply Now]

Bodily Injury Claims Representative in Williamsville, NY
Posted on: 8/28/2015
[Apply Now]

Other Jobs Within 60 Miles
Business Systems Analyst-Testing in Cleveland, OH
Posted on: 4/27/2015
[Apply Now]

Business/Testing Analyst in Cleveland, OH
Posted on: 7/29/2015
[Apply Now]

Assistant Business Systems Testing Analyst in Cleveland, OH
Posted on: 8/18/2015
[Apply Now]

Insurance Service Representative in Cleveland, OH
Posted on: 7/27/2015
[Apply Now]

Material Damage Telephone Claim Representative- Commercial in Cleveland, OH
Posted on: 8/3/2015
[Apply Now]

Follow us See who works here:

AppOne.comTM   copyrightŠ1999-2015 HR Services, Inc.
Click here for technical assistance.