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Title

Material Damage Telephone Claim Representative 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Location Ohio - Cleveland  
Territory/Region  
Category Claims  
Description

Investigates the facts of loss, determines and verifies coverage and liability, evaluates settlement value and settlement options and negotiates material damage claims at the direction of manager and/or mentor. Claims involved are subject to standardized procedures which lead to a settlement with limited exercise of discretion.

Responsible for maintaining and growing a relationship between GMAC Insurance and current policyholders.  Also responsible for focusing on the needs of loss participants.  Identifies customer needs and works to meet those needs using appropriate customer service skills.

Develop a basic understanding and knowledge of state laws and regulations applicable to claims handled, including state unfair claim practice laws, and exhibit the basic ability to apply these laws and regulations as it relates to handling of material damage claims assigned.

Develops a basic understanding of the insurance industry and the organizational relationships of the company such as Policy Ops and Marketing.

Receives initial claim assignments and verifies/investigates coverage, liability and damages and documents all appropriate information. Supervisor is involved with review of all claims to ensure they are commensurate with ability.

 
Position Requirements

College Degree or equivalent business experience.


Obtaining/Maintaining appropriate licensing or educational requirements.


Requires a degree of initiative, independent judgment, and discretion.¬ Ability to resolve conflicts and empathize with customers is critical.¬ Negotiation skills are important for resolving claims.


Demonstrates professional oral and written communication skills.¬ Organization, customer service, and time management skills are critical for this position.


Demonstrated proficiency with basic computer skills with word processing, spreadsheets, email and internet.



***MUST HAVE PREVIOUS CLAIMS HANDLING EXPERIENCE***  
About the Organization National General Insurance is one of the largest automobile insurers in the United States. National General Insurance offers a variety of property and casualty products, including personal auto, RV, motorcycle, commercial auto and homeowners insurance. With a nationwide network of claims professionals, local independent agents and a 24-hour, toll-free claims hotline available 365 days a year, National General Insurance provides superior claims service for its customers.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ company match
• Company Paid Holidays
• Generous Time-off policy
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• Subsidized parking (Downtown Cleveland)
 
Req Number CLA-13-00058  

This position is currently not accepting applications.

To search for an open position, please go to http://NationalGeneral.appone.com



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